Apropos Technology, Maxxar form strategic relationship.Apropos Technology has announced that Maxxar, a business unit of Open Solutions Inc. and a provider of IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. solutions, joined the Apropos Technology Alliance Partner program. The relationship combines Maxxar's expertise in speech-enabled interactive information solutions with Apropos' multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple communications management Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives connected with an solutions. Maxxar's Total Natural Transaction system provides a set of interactive self-service delivery features used by financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. organizations, including natural language speech recognition, speech-enabled lending, text-to-speech and touch-tone IVR. The combined offering targets customers transitioning from automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. to agent-assisted interactions. Apropos' multichannel support also expands Maxxar's ability to deliver online communications support to its banking and credit union customers. As Maxxar maintains relationships with leading core data processors in the financial services field, this partnership also expands Apropos' integration with these providers. www.apropos.com www.maxxar.com www.opensolutions.com By Glenn J. Kalinoski, Executive Editor, Customer Inter@ction Solutions |
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