Apptera rolls out new packaged speech applications for financial services.

Apptera, a provider of configurable packaged speech applications, has announced the availability of new packaged speech applications for the company's Financial Services Suite. Apptera Account Enrollment, Account Payment and Mortgage Quote automate a range of customer service requests, including establishing new customer accounts, making credit card or loan payments and receiving quotes for refinancing and new mortgages. Apptera's Financial Services Suite, introduced in 2004, enables banks and credit unions to more efficiently and affordably offer personalized service to customers and help them generate revenue around the clock. The new applications were offered to extend Apptera's presence in configurable speech applications, enabling enterprises to deploy higher quality, robust voice solutions more cost-effectively and quicker than custom-developed systems. Apptera Account Enrollment leads callers through the process of applying for a loan or enrolling in a new account--asking the same questions as live agents, but completing the enrollment process in half the time. Apptera Account Payment helps customers make a credit card or loan payment, at their convenience, from any phone. The speech application is designed to eliminate hold times and to lower agent costs by voice-automating the entire account payment process. Finally, Apptera Mortgage Quote helps banks and credit unions deliver differentiated service to customers and provide automated rate quotes around the clock without the need for mortgage specialists.

www.apptera.com