Applying six sigma to your organization: benefits and considerations: six sigma looks forward by constantly defining, measuring, analyzing, improving and controlling opportunities and performance.
American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. . Ford Motor Company. General Electric. Motorola. Sony. There is no doubt this list reads like a who's who Who’s Who
biographical dictionary of notable living people. [Am. Hist.: Hart, 922]
See : Fame of global commerce. So what do these blockbuster block·bust·er
1. Something, such as a film or book, that sustains widespread popularity and achieves enormous sales.
2. A high-explosive bomb used for demolition purposes.
3. brands have in common? Well beyond knowing how to succeed, these companies have made it their mission to know how to stay successful. And this is due in great part to a highly disciplined process known as Six Sigma Not to be confused with Sigma 6.
Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects. A defect is defined as nonconformity of a product or service to its specifications. .
Born in 1987 out of Motorola's Communications Sector, this innovative business improvement concept has since revitalized re·vi·tal·ize
tr.v. re·vi·tal·ized, re·vi·tal·iz·ing, re·vi·tal·iz·es
To impart new life or vigor to: plans to revitalize inner-city neighborhoods; tried to revitalize a flagging economy. organizations like no other quality management blueprint. Some define it as the goal of near perfection in meeting customer needs. Others make sure to note the cultural change that must be embraced when implementing Six Sigma into the organization. In other words Adv. 1. in other words - otherwise stated; "in other words, we are broke"
put differently , this system is by no means another program du jour du jour
1. Prepared for a given day: The soup du jour is cream of potato.
2. Most recent; current: the trend du jour. . Rather, it is a way of life that companies either approach full force or not at all.
Six Sigma is not restricted to tangible products industries. While it did originate in Verb 1. originate in - come from
stem - grow out of, have roots in, originate in; "The increase in the national debt stems from the last war" the manufacturing and electronics sectors, it can be applied to any type of business from banking and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page. to chemicals, pharmaceuticals and health care. You may find it working for the entertainment industry and franchise-based organizations. In fact, ServiceMaster adopted the process in late 2001 and has since enjoyed tremendous gross savings enterprise-wide.
And when you get down to it, the goal of Six Sigma is to generate bottom line results. This profitability is achieved by raising the organization's capabilities so that it can operate at a new standard for doing business. And make no mistake about it, the room for error is quite small. So much so, that in order to reach Six Sigma quality, a process must produce no more than 3.4 variances--defects--per million opportunities or 99.9997 percent success. It's a goal that many find difficult to reach. However, such standards can produce huge payoffs in terms of product or service quality and competitiveness.
But you're probably wondering is Six Sigma really different from all of the other TQM (Total Quality Management) An organizational undertaking to improve the quality of manufacturing and service. It focuses on obtaining continuous feedback for making improvements and refining existing processes over the long term. See ISO 9000. approaches of the last 20 years? Granted, while certain elements of the process sound familiar, there has never been an approach to business so singularly focused on the voice of the customer. Specifically, Six Sigma is squarely square·ly
1. Mathematics At right angles: sawed the beam squarely.
2. In a square shape.
3. focused on methodologies and objectives that center upon your customers' (franchisees) profitability. By taking this perspective into every project, companies are realizing substantial returns because the Six Sigma process forces leaders to acknowledge that their organizations' success is derived from the success enjoyed by the customers they serve.
New Levels of Decision-Making
Additionally, Six Sigma's unparalleled use of statistics takes us to levels of decision-making we've never seen before. It forces a look at data and the true root causes of problems as opposed to gut feelings gut feeling Intuition, visceral sensation and subjective opinions. Beyond the data analysis each project, whether it's reducing vehicle and equipment operating costs operating costs npl → gastos mpl operacionales in our TruGreen service line or a product loyalty project at ServiceMaster Clean, is benchmarked against the "best in class." Once processes are improved, the new process is monitored at the most granular granular /gran·u·lar/ (gran´u-lar) made up of or marked by presence of granules or grains.
1. Composed or appearing to be composed of granules or grains.
2. levels to produce the most accurate snapshots of success. We have found such fact-gathering to generate more proactive management team approaches, thereby accelerating the rate of improvement across all of our divisions.
But as alluded to earlier, the implementation of Six Sigma into the corporate culture requires a clear understanding of change management. This system is in no way of the turnkey variety, as it requires businesses to adopt entirely new habits. Buy-in from organizational leaders is essential to get the process off the ground. And as long as you can show your franchisees the types of results that positively influence their business and ultimately their customers' experiences, the system will steadily weave itself into the fabric of the company.
For instance, when the ServiceMaster Clean unit was ready to launch its Six Sigma projects, management knew immediately that it had to set an example by improving procedures at the home office before it could ask its franchisees to jump on board. So it set out to reduce the number of late shipments of its cleaning products to franchisees. When headquarters was in fact able to improve its product fulfillment rate from 70 percent arrival within two days to 95 percent arrival within two days, franchisees took notice. Needless to say, positive results yield positive reception among the targets you're trying to influence, and the long-term benefits can be staggering.
Your Biggest Advocates
Now at ServiceMaster, we're enjoying levels of creative thinking never seen before. Many franchisees who have taken the initiative to their own businesses are finding new tools to improve their performance. In turn, these people become your biggest advocates to late adapters. Six Sigma has set the bar higher and people are rising to meet the challenges.
If you find yourself in a work environment that is more reactionary in nature and considers 90 percent success as "good enough," you now know that there is a system for maximizing and sustaining business output that does not look at past track records in a vacuum. Instead, Six Sigma looks forward by constantly defining, measuring, analyzing, improving and controlling opportunities and performance. Begin by identifying your core processes and key customers and make sure to get management's full commitment to the journey. By doing so, you can ensure a solid start toward steady, future returns.
Mike Isakson is president and chief operating officer Chief Operating Officer (COO)
The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of ServiceMaster Clean. He can be reached at 901-597-8160.