Applix and ServiceWare announce partnership agreement to make significant enhancements to help desk market; Applix becomes premier partner to join ServiceWare in expanding distribution of Knowledge-Pak desktop suite.WESTBORO, Mass.--(BUSINESS WIRE)--July 29, 1996-- Applix Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : APLX) today announced the expansion of their distribution of pre-packaged knowledge databases from ServiceWare Inc., the industry's leading supplier of on-line knowledge to the customer support community. As part of a new program initiated by ServiceWare, Applix was made a Premier Partner, establishing a relationship which includes the distribution of 15 pre-packaged knowledge databases in the Applix Enterprise suite of user and customer support software applications. In a recent survey conducted by ServiceWare, it was determined that online knowledge bases provide a 22% improvement in first-call resolutions. With the extended ServiceWare partnership, Applix will enhance its mission to provide Applix Enterprise customers with an immediate, robust knowledge base that addresses commonly reported hardware and software problems. "We're pleased to build on the past success we've had with ServiceWare," said David Golan, director of business development for Applix. "The seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of their Knowledge-Paks with Applix Enterprise guarantees customers immediate improvement in service the moment they install the application. Even organizations whose help desks don't focus on hardware and software issues can benefit from the knowledge in solving internal problems that affect the speed and efficiency of their support staff." "Our enhanced relationship allows Applix to provide a comprehensive solution for solving help desk customer problems," stated Jeff Pepper, ServiceWare'sCEO/President. "Applix's decision to embed em·bed also im·bed v. em·bed·ded, em·bed·ding, em·beds v.tr. 1. To fix firmly in a surrounding mass: embed a post in concrete; fossils embedded in shale. ServiceWare's knowledge bases into Applix Enterpise is a strong indication of the company's commitment to offer a total customer support solution." Applix Enterprise is a suite of software applications which automate To turn a set of manual steps into an operation that goes by itself. See automation. and improve customer service and support. Applix Enterprise offers industry-leading features including: -- Distributed Knowledge Environment--Provides access to the Knowledge-Pak Desktop Suite across the enterprise. Support or service representatives can use the desktop suite to quickly and easily resolve calls. -- Automatic Data Import--Applix Enterprise includes an automatic Knowledge-Pak import program so that application users do not have to go outside the application to access critical data. Data importing requires no custom programming and allows each site to configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. each of the knowledge databases according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. site-specific requirements. -- Ease-of-Use--Applix Enterprise provides the ability to distribute the desktop suite to each user's desk using either an MS-Windows or Web-based interface. This also reduces call volume and lets support staff focus on more critical and complex incidents. Pricing/Availability The new Applix Enterprise desktop suite is available today and is included in the Applix Enterprise package price. The titles which will be bundled into the knowledge-pak desktop suite include: Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. 95, Windows 3.1, Office 95 Suite (Word 7.0, Excel 7.0, PowerPoint 7.0, Schedule+ 7.0), Integrated Office Suite (Word 6.0, Excel 5.0, Access 2.0, Mail 3.x, Office), Lotus 1-2-3 4.0, cc:Mail 2.x, Notes 3.x, Novell NetWare (operating system, networking) Novell NetWare - Novell, Inc.'s proprietary networking operating system for the IBM PC. NetWare uses the IPX/SPX, NetBEUI or TCP/IP network protocols. It supports MS-DOS, Microsoft Windows, OS/2, Macintosh and Unix clients. 3.1x, NetWare 4.1x, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Thinkpad, OS2 2.1, Corel Word Perfect 6.0 for Windows, Word Perfect 5.1+ for DOS, PC System Diagnostics and the World Wide Web. About ServiceWare Inc. ServiceWare is the world's leading provider of online knowledge to the customer support community. Founded in 1991, ServiceWare has helped thousands of companies benefit from leading-edge computer technologies through its knowledge-based products and services. About Applix, Inc. Applix, Inc., based in Westboro, MA, provides solutions for the Real Time Enterprise -- those organizations that seek and gain competitive advantage by converting raw data into effective action in the shortest possible time. Applix develops, markets and supports Applixware, Applix Enterprise software and Applix Anyware. Applix Enterprise is an integrated set of support automation applications for handling the dynamic data needs of customer interaction environments. Applixware for the Real Time Desk is an open suite of integrated personal desktop tools that enable individual users with time-critical and historical data needs to access, analyze, display and communicate information from a universal desktop across heterogeneous Not the same. Contrast with homogeneous. heterogeneous - Composed of unrelated parts, different in kind. Often used in the context of distributed systems that may be running different operating systems or network protocols (a heterogeneous network). client/server environments A networking environment that is made up of clients and servers running applications designed for client/server architecture. See client/server. , including the Web. Applix Anyware is the first commercial applications solution that leverages Java to develop and deploy interactive business applications to networked desktops. -0- All trademarks, registered trademarks and service marks are property of their respective companies. CONTACT: David Golan Patty Walsh/Gina Marchese mar·che·se n. pl. mar·che·si 1. An Italian nobleman ranking above a count and below a prince. 2. Used as the title for such a nobleman. Applix, Inc. Neva Group (508) 870-0300 (617) 441-4000, ext. 232/253 dgolan@applix.com gmarchese@neva.com |
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