Applied Voice Technology demos new unified messaging and call management systems at Computer Telephony Expo '96; Visit AVT at Booth 1801, Computer Telephony Expo '96, Los Angeles Convention Center, March 12-14, 1996.KIRKLAND, Wash.--(BUSINESS WIRE)--March 12, 1996--Applied Voice Technology Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : AVTC AVTC Antivirus Test Center (informatics, University of Hamburg) AVTC Automatic Vehicular Traffic Control ) has announced a range of new product features designed to keep its CallXpress3 computer-telephony product line at the leading edge of call management and message management technology. At Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration Expo '96, located at the Los Angeles Convention Center The Los Angeles Convention Center (abbreviated LACC) is a convention center in downtown Los Angeles. The LACC hosts annual events such as the Greater Los Angeles Auto Show, and was best known to video games fans as host to E3 until its cessation in 2006. , AVT AVT avian arginine vasotocin. See vasotocin. today revealed new CallXpress3 modules that provide true unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. by giving users a single set of tools for managing all of their messages from within one application at a desktop workstation or via the telephone. AVT will also preview a software module for real-time handling of calls at the desktop workstation by individuals or workgroups. Unified Messaging AVT will demonstrate unified messaging for users who work with the two most common business tools in existence: the telephone and the personal computer. E-Mail Access, winner of the 1995 Product of the Year award from Computer Telephony magazine, allows users to access all of their messages -- voice, fax, and e-mail -- from the telephonic user interface of any touch-tone telephone. At the Expo, AVT will demonstrate E-Mail Access-based systems compatible with Lotus cc:Mail, Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. , and Microsoft Mail An earlier and simple messaging system from Microsoft that runs on PC and AppleTalk networks. Gateways are available to a variety of mail systems including X.400, PROFS and MHS. Microsoft Mail-enabled applications are written to the MAPI programming interface. See Microsoft Exchange. messages, which together account for over 50% of the LAN-based e-mail systems on the market, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Computer Industry Forecasts(1). With E-Mail Access, users can listen to their e-mail via text-to-speech technology or forward their e-mail to any fax machine via text-to-fax, all in the same call they make to listen to their voice mail. AVT will demonstrate unified messaging from a graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to , employing Microsoft's Exchange Inbox to allow users to access all of their messages -- voice, fax, and e-mail -- from their desktop workstation. Users can view all of their messages on a single list; review, store, and reply to all messages via a single procedure; and forward messages to any other subscriber or group of subscribers on the system. In doing so, users can manage all of their messages from a single application by using the same set of commands -- greatly enhancing their productivity. Call Management AVT will also demonstrate the call management capabilities of its newly developed CallXpress3 Desktop Call Manager -- designed for both individual users and workgroups. Individual users can view all of their calls on their desktop workstation (optionally identifying the caller as the call is received by using caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. or the product's built-in IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. capabilities), and can choose to answer the call, forward the call, request that the caller hold, or reply to the caller with a selected message. Workgroups whose members draw calls from a common queue can visit AVT at the Expo to see demos of CallXpress3 systems optimized for high-throughput call management. Agents in call centers or technical support groups, for example, will be able to view caller queues on their workstation displays. Using display information such as hold times, the name or phone number of the caller, or information acquired by an interactive voice response (IVR) script, the call center or technical support group can link calls to the most appropriate agent, minimize call durations, and provide better customer service. These innovative computer telephony products are being shown in Applied Voice Technology's booth (1801) during Computer Telephony Expo '96 at the Los Angeles Convention Center, March 12-14, 1996. For more information, contact Applied Voice Technology at 11410 N.E. 122nd Way, P.O. Box 97025, Kirkland, Washington Kirkland is a city in King County, Washington, United States. It is a suburb of Seattle located on the Eastside (of Lake Washington). As of April 1, 2005, the city had an estimated population of 45,740, making Kirkland the eighth largest city in King County and the eighteenth 98083. Contact AVT by telephone at 206/820-6000, by fax at 206/820-4040, or by electronic mail at info@appliedvoice.com. Applied Voice Technology Inc. develops, manufactures, markets and supports a broad line of open systems-based computer-telephony software products and systems that automate call processing and enable a user to manage different types of messages from either a personal computer or telephone. AVT maintains a site on the Internet's World Wide Web: www.appliedvoice.com. Founded in 1982, AVT is publicly traded under the symbol "AVTC" on the NASDAQ national market system. -0- NOTE TO EDITORS: News releases are available from AVT's Newsroom fax server. Call 206/820-4089 and follow the prompts. This is document number 77036. (1) Computer Industry Forecasts, Fourth Quarter 1995, page 20 (R)CallXpress3 is a registered trademark and Automated Agent is a trademark of Applied Voice Technology Inc. CONTACT: Applied Voice Technology Gary R. Good, 206/820-6000, ext. 3475 ggood@appliedvoice.com NOTE TO EDITORS: In the Internet/email addresses noted in this news release, there is an "at" symbol between: ggood AND appliedvoice.com. This symbol may not appear properly (or at all) in some systems. |
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