Applied Voice Technology Unveils Latest Version of AgentXpress for Windows NT.

DALLAS--(BUSINESS WIRE)--Feb. 4, 1998--

New release offers expanded capacity, Internet-enabled management

applications, and PC-based telephony software

Applied Voice Technology, Inc. (NASDAQ: AVTC) introduced today, at Call Center '98 in Dallas, Version 4.0 of AgentXpress(tm) for Windows NT(r), the latest release of its award-winning Windows NT-based call center management system.

AgentXpress 4.0 adds a host of new features, including increased agent capacity of up to 192 agents; the ability to perform administration and management functions remotely, via the Internet; and a graphical interface to allow agents to manage all telephone functions from a desktop software application.

With Version 4.0, AgentXpress provides double its capacity, now supporting up to 192 agents and 240 trunks in a single system. AgentXpress 4.0 offers larger call centers with legacy ACD systems an opportunity to upgrade to an open, standards-based, Year 2000-compliant call center management system. With its increased capacity, AgentXpress 4.0 secures AVT's position in both the small- and mid-size call center market.

Also new in AgentXpress is PCAgent, a next generation call management application with an easy-to-use graphical user interface to manage incoming and outgoing calls. Agents simply point and click to execute a variety of telephony and call center-related tasks. Easily accessible icons are available to perform PBX functions such as call transfer, conferencing, speed dialing and more. Unlike telephone desktop applications offered by PBX manufacturers, PCAgent provides additional functions to meet the needs of the call center, including sign-in and out, wrap up, agent status, emergency alert and call coding.

"The design of AgentXpress 4.0 focuses on three strategic areas of operation-improving agent productivity, enhancing management applications, and increasing capacity," said Joseph A. Staples, AVT's senior vice president of worldwide marketing. "Further developing these elements within AgentXpress brings about key benefits for the call center customer. AgentXpress now suits the needs of a much broader audience, including both small- and mid-size call centers. Additionally, call center agents will be much more productive using software applications to perform functions that traditionally were performed using proprietary ACD telephone sets."

"Agents in inbound call centers, such as those in technical support, help desk, and order entry environments, spend the majority of their time working on their PC while assisting customers on the phone. PCAgent allows agents to manage both the data and voice elements of customer contacts using a single device," said Maren Symonds, Vanguard Communications analyst. "PCAgent also provides a cost-effective alternative to the traditional telephone."

With AgentXpress 4.0, call center managers now have the ability to retrieve real-time and historical reports over the Internet. In addition, all administration can be performed over the Internet allowing managers to make immediate changes and updates to system configurations. Remote access to these management applications gives managers more flexibility to closely monitor and administer call center activity. Since the Internet has become a mainstay in every office and home, call center managers can truly manage their call center from anywhere, at anytime.

Also, the skills-based routing capabilities in AgentXpress have been greatly enhanced, enabling call centers to more closely match each customer call with the individual skills of each agent. AgentXpress 4.0 allows call center managers to define unique, customizable skills with associated rankings for each call center agent.

AgentXpress continues to be recognized in the industry as a leading call management solution for inbound call centers. AgentXpress was most recently awarded Product of the Year and Editor's Choice from CTI Magazine and Product of the Year by Call Center Magazine.

AgentXpress for Windows NT Version 4.0 will be available in the second quarter of 1998 through AVT's channel of certified resellers. Pricing for AgentXpress remains extremely competitive at $1,300 to $2,000 per agent, depending upon configuration requirement. For more information, contact AVT at 425/820-6000, by fax at 425/820-4040, or by email at [e-mail].

Applied Voice Technology, Inc. develops and markets a broad line of open systems-based advanced computer telephony products, specializing in fax and call processing, unified messaging, and call center productivity and customer service, sold worldwide through affiliated distributors and dealers. Headquartered in Kirkland, Wash., USA, AVT has offices in Canada, the United Kingdom, Germany, Hong Kong and Dubai. In addition, AVT has two wholly-owned subsidiaries -- RightFAX, Inc., based in Tucson, Ariz. and CommercePath, Inc. based in Portland, Ore. Founded in 1982, AVT is publicly-traded under the symbol "AVTC" on the NASDAQ National Market. -0-

NOTE TO EDITORS: News releases are available from AVT's Newsroom fax server. Call 206/820-4089 and follow the prompts. This document is number 77082. News releases can also be found on AVT's World Wide Web site at www.appliedvoice.com.

AgentXpress is a trademark of Applied Voice Technology, Inc. Windows NT is a registered trademark of Microsoft Corporation. Other products mentioned are trademarks of their respective owners.

CONTACT: Network Associates

Sherri Walkenhorst, 801/373-7888

[e-mail]

WORLD WIDE WEB: www.appliedvoice.com