Applied Voice Technology Introduces Automated Agent for Windows NT: AVT's Complete Suite of Computer Telephony Products Now Standardized On Microsoft Windows NT.LOS ANGELES--(BUSINESS WIRE)--March 3, 1998--Applied Voice Technology, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : AVTC AVTC Antivirus Test Center (informatics, University of Hamburg) AVTC Automatic Vehicular Traffic Control ) announced today, at Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration Expo '98 in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , the upcoming release of its Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) product, Version 5.0 of Automated Agent(tm) for Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. (r). Significant to this release of Automated Agent is its migration to the Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. NT platform. This latest release also allows developers to use the popular programming language, Microsoft's Visual Basic, to build robust IVR applications. "AVT AVT avian arginine vasotocin. See vasotocin. continues to produce award-winning, computer telephony solutions based on Microsoft's Windows NT platform," said Joseph A. Staples, senior vice president of worldwide marketing. "Customers can readily combine several AVT solutions to satisfy all of their communication needs. Automated Agent for Windows NT represents a significant addition to our end-to-end family of Windows NT-based computer telephony solutions." Automated Agent supports a variety of capabilities, including voice, fax, database connectivity and PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). functionality. Automated Agent for Windows NT seamlessly integrates with AVT's CallXpress(r), AgentXpress(tm) and RightFAX(r) products. When implemented simultaneously with the CallXpress unified messaging server, Automated Agent applications can enhance functionality such as fax-on-demand, voice messaging and call management. In addition, Automated Agent for Windows NT now supports Microsoft's premier development environment, Visual Basic. Millions of developers can leverage their existing skills and experience with this familiar development language to rapidly build high-performance IVR applications. State of the art ActiveX controls within Visual Basic provide an efficient method for managing the computer telephony server functions such as interpreting touch-tone digits, speaking prompts or transferring calls. Moreover, Visual Basic also supports Microsoft's Open Database Connectivity See ODBC. (standard, database) Open DataBase Connectivity - (ODBC) A standard for accessing different database systems. There are interfaces for Visual Basic, Visual C++, SQL and the ODBC driver pack contains drivers for the Access, Paradox, dBase, Text, Excel and Btrieve (ODBC (Open DataBase Connectivity) A database programming interface from Microsoft that provides a common language for Windows applications to access databases on a network. ) interface, enabling the IVR application to access varying databases to provide personal information to users. Developers also have the flexibility to create, test and debug To correct a problem in hardware or software. Debugging software means locating the errors in the source code (the program logic). Debugging hardware means finding errors in the circuit design (logical circuits) or in the physical interconnections of the circuits. IVR applications on a computer other than the telephony server itself. The developer platform can be installed on either a Windows NT Server or Workstation with a standard sound card and microphone. Once the developer has completed the application, the final script can be loaded on the production computer running the telephony server software. Also with Version 5.0, Automated Agent for Windows NT has increased capacity, which extends well beyond its previous number of simultaneous scripts on a single server. In addition, multiple Automated Agent systems can be networked to support larger and more extensive IVR applications. Administrators benefit from central administration of these distributed systems. Automated Agent for Windows NT will be available in the second quarter of 1998. Automated Agent utilizes today's computer telephony technology to connect information databases to outside callers, allowing it to answer specific customer questions with 100% accuracy. For more information, contact AVT at 425/820-6000, by fax at 425/820-4040, or by email at info@appliedvoice.com. Applied Voice Technology, Inc. develops and markets a broad line of open systems-based advanced computer telephony products, specializing in fax and call processing, unified messaging, and call center productivity and customer service, sold worldwide through affiliated distributors and dealers. Headquartered in Kirkland, Wash., AVT has offices in Canada, the United Kingdom, Germany, Hong Kong and Dubai. In addition, AVT has two wholly-owned subsidiaries -- RightFAX, Inc., based in Tucson, Ariz. and CommercePath, Inc. based in Portland, Ore. Founded in 1982, AVT is publicly-traded under the symbol "AVTC" on the NASDAQ National Market. -0- NOTE TO EDITORS: News releases are available from AVT's Newsroom fax server. Call 206/820-4089 and follow the prompts. This document is number 77086. News releases can also be found on AVT's World Wide Web site at www.appliedvoice.com. CallXpress and RightFAX are registered trademarks and Automated Agent and AgentXpress are trademarks of Applied Voice Technology, Inc. Windows NT is a registered trademark of Microsoft Corporation. Other products mentioned are trademarks of their respective owners. CONTACT: Network Associates Sherri Walkenhorst, 801/373-7888 sherriw@netassoc.com WORLD WIDE WEB:www.appliedvoice.com |
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