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Appealing reimbursement denials. (Practice Management Clinic).


Without the proper equipment, identifying reimbursement Reimbursement

Payment made to someone for out-of-pocket expenses has incurred.
 denials and filing appeals can be a costly and timeconsuming process. Your office must have an efficient procedure for identifying denials, (1) locating appropriate explanation-of-benefits (EOB EOB Explanation Of Benefits
EOB End Of Block
EOB Eye of the Beholder (game)
EOB Executive Office Building (next to White House)
EOB Electronic Order of Battle
EOB Electricity Oversight Board
) notices for each patient, (2) and responding with an appeal.

With the proper software, your staff can create workfiles for every claim that is denied (figure). Each denied claim can then be reviewed and, if the denial appears to be inappropriate, remedial action A remedial action is a change made to a nonconforming product or service to address the deficiency.

Rework and repair are generally the remedial actions taken on products, while services usually require additional services to be performed to ensure satisfaction.
 can be taken. For example, operative OPERATIVE. A workman; one employed to perform labor for another.
     2. This word is used in the bankrupt law of 19th August, 1841, s. 5, which directs that any person who shall have performed any labor as an operative in the service of any bankrupt shall be
 notes, insurance cards, EOB notices, and other information that has been scanned and linked to each patient's account can be sent to the payer along with the letter of appeal. Then the appeal can be tracked just as the initial claim was tracked. (1)

Software technology can be indispensable in helping us navigate (1) "Surfing the Web." To move from page to page on the Web.

(2) To move through the menu structure in a software application.
 the complexities of reimbursement. Successful appeals translate into increased revenue. We simply must utilize the available technology to assist us.

References

(1.) Isenberg SF. "Campaigns" and "denial workfiles," Ear Nose Throat J 2002;81:504.

(2.) Isenberg SF. Integrated imaging. Ear Nose Throat J 2002;81:768.

Dr. Isenberg is an otolaryngologist in private practice in Indianapolis; sisenberg@good4docs.com
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Article Details
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Author:Isenberg, Steven F.
Publication:Ear, Nose and Throat Journal
Article Type:Brief Article
Geographic Code:1USA
Date:Mar 1, 2003
Words:194
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