Apparent Networks Obtains BMC Software Remedy Validation for New Network Performance Management Tool.

Application Path Analyzer for BMC Remedy Service Desk Makes Network Performance Information Actionable Within BMC Remedy

WELLESLEY HILLS, Mass. -- Apparent Networks today announced that its new Application Path Analyzer for BMC Software's Remedy Service Desk (APA) product, which integrates compelling network path performance information to BMC Remedy Service Desk, has met the requirements of the BMC Remedy Validation Program. The Program includes rigorous testing to ensure that third-party products integrate properly with BMC Software solutions and platforms. Apparent Networks, a member of BMC Software's Technology Alliance Program (TAP), also announced that the new APA product is now generally available to customers and resellers.

"Apparent Networks is committed to helping our mutual customers better support their businesses through consistent delivery of high-quality IT services and faster incident resolution," said Fred Johannessen, vice president, Technology Alliance and MarketZone, BMC Software. "The APA product makes actionable problem-solving information instantly available to BMC Remedy Service Desk teams. It enables even junior staff members to resolve difficult network performance problems more quickly and cost effectively."

Developed as a new module for AppCritical, Apparent Networks' enterprise-class network performance management solution, APA, is an integrated add-on product for BMC Remedy Service Desk. APA extends the value of BMC Remedy Service Desk by giving users unique, 'application-centric' views of the performance of network paths - the entire set of devices and hops between the source and destination of application traffic. APA enhances automated incident and problem management workflows for BMC Remedy with real-time and historical performance information. When a problem is detected, APA gives IT support teams the actionable intelligence they need to pinpoint the problem's location, analyze its root cause and take remedial actions quickly and without escalation.

"With Apparent Networks' capability to deliver unique, path-based views of end-to-end network performance, we're helping our clients leverage their BMC Remedy investments for smarter and faster resolution of network performance problems," said David Savino, vice president of professional services for Column Technologies, the largest BMC Software reseller in North America. "APA is the core of a new service offering with embedded performance intelligence that unlocks big efficiency gains for our customers. In fact, APA is so good, we're using it to monitor and manage our own network."

"Application Path Analyzer for BMC Remedy Service Desk provides an entirely new dimension of network performance intelligence," said Keith Bartlett, vice president of business development for Apparent Networks. "From within their familiar BMC Remedy Service Desk screens, support teams have new information and insight that lets them resolve more issues more quickly and with fewer escalations. The BMC Remedy validation underscores the fact that APA can drive significant improvements in incident and problem management through increased IT staff efficiency."

Additional details and commentary about Application Path Analyzer for BMC Remedy Service Desk product can be found on "the path," the Apparent Networks blog.

About Apparent Networks

Apparent Networks is the only IT performance management provider that delivers the end-to-end service insight required for today's cloud applications. By experiencing network performance without affecting it, the company's patented path solutions assess network readiness, monitor service levels, and diagnose problems otherwise hidden from sight. Leading companies rely on Apparent Networks to assure application delivery and expand their service portfolios with confidence. For more information, visit www.apparentnetworks.com.

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