AppExchange availability announced.InStranet, Inc., a provider of multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple knowledge applications, and salesforce.com Salesforce.com (NYSE: CRM) is an on-demand Customer Relationship Management (CRM) solution vendor. History Origins Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff. , which offers on-demand CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , have announced the availability of InStranet for AppExchange. InStranet for AppExchange integrates with Salesforce.com to provide users with sales and servicing information across all customer touch points, including contact centers and Web self help. [ILLUSTRATION OMITTED] InStranet for AppExchange uses customer profile information located in Salesforce.com applications as a filter to provide immediate on-demand access for agents to appropriate knowledge. Appforce includes Appforce Builder, Appforce DB, Appforce API (Application Programming Interface) A language and message format used by an application program to communicate with the operating system or some other control program such as a database management system (DBMS) or communications protocol. and the Appforce OS for development and deployment of multiple on-demand applications. www.instranet.com www.salesforce.com |
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