Apogee Networks Provides New Online Technical Support to Its Customers; Customers Save Time, Share Best Practices and Increase Productivity.

Business & Technology Editors

BLOOMFIELD, N.J.--(BUSINESS WIRE)--June 5, 2002

Apogee Networks Inc., the leading provider of financial management solutions for shared enterprise IT services, today launched its new web portal, delivering online technical support to its customers.

Fully secure and password protected, the portal delivers the company's customers detailed information in four key areas: product, sales, support, and training.

"This is a significant step forward for us. We are always looking for better ways to service our customers," said Pablo Tapia, CEO and Founder, Apogee Networks. "Increasingly, customer support is becoming as much of a competitive differentiator as the products and services one provides. Our new on-line support portal makes it easier for customers to access care and support as required. As we continue to add more functionality to our products, the level of support we will need to provide will increase. Portal delivery makes it easier for our customers."

Apogee Networks' customers can automatically file trouble tickets and conveniently monitor their progress. Additionally, customers can access a wide range of important information such as patch downloads, "read me" notes, product release notes, tools and utilities, updated product training information and schedules. An interactive technical forum enables customers to post messages to other users of Apogee's products, discuss technical matters, product releases and other matters of technical interest. A suggestion box prompts the company's customers for feedback relating to products, features or functionality. Finally, access to the portal is available 24 hours a day, 7 days a week and is available in English, Spanish, French and German.

"Speed is key to our success, and this new portal provides access to critical information at our convenience in a fully secure, online environment," said Bobby Lie, senior vice president, Fidelity Investments. "Additionally, we are able to share user experiences with Apogee's other customers in the portal's chat forum, which we find is particularly useful."

Apogee Networks Technical Support Director, Dave Masterson, architect and project manager for the company's web-based services said, "Our customers have helped us immensely in creating and developing our CRM initiatives. Thanks to their continual feedback and input, we are able to serve their needs."

As a leading enterprise-level knowledge management provider, scalability is first and foremost in our minds," said James Segil, President and Chief Operating Officer of KnowledgeBase Solutions, Inc., a software vendor, integral in Apogee Networks' overall solution. "Our 100 percent web-based solution will scale and adapt as Apogee Networks business needs grow. Delivered onsite, or as a hosted solution, KnowledgeBase.net empowers its customers, partners, and employees with the self-service ability to share and leverage knowledge - and in so doing - gain tremendous competitive advantage."

About Apogee Networks

Apogee Networks, Inc. is the recognized leader in financial management solutions for shared IT services including Bandwidth, Data Storage, E-mail services and Internet access. Its enterprise-proven, usage-based accounting and charge back management solutions enable Finance and IT management to achieve unprecedented network effectiveness and significantly improve financial performance in the provision of shared IT services. Apogee Networks solutions give CIOs/CFOs greater financial control of the network, increased visibility into network-dependent IT services and the ability to improve user effectiveness - and behavior - when utilizing these services. Additionally, these solutions provide CIOs and CFOs with an excellent opportunity to implement "best practice" accounting principles whereby all network consumption can be accounted for and fairly allocated to users. A winner of numerous industry awards, Apogee Networks includes Fortune 1000 companies and leading educational institutions as its customers. Founded in 1997, Apogee Networks investors include Banc of America, BBVA, Cisco Systems, Fidelity Ventures Limited, Granite Ventures, INTEL, Net One Systems Co, Oak Investment Partners, and several private investors. For additional information call 1-888-APOGEE3 (276-4333), 1-973-338-2300, or email [e-mail], or visit us at www.apogeenetworks.com.