Aon Reed Stenhouse Implements ResponseTek's Customer Experience Management Solution to Further Enhance Customer Retention.VANCOUVER, B.C. -- Enables It to Act Upon Customers' Experiences to Provide Highest Levels of Service and Develop, Deliver Products Based on Input ResponseTek Networks Corp., a leading supplier of Customer Experience Management (CEM CEM contagious equine metritis. CEM selective medium chocolate agar made with Eugon agar and 5% horse blood; used to cultivate Taylorella equigenitalis. ) software and services solutions, today announced that Aon Reed Stenhouse Inc. has implemented its Customer Experience Management Suite in order to demonstrate its commitment to being a transparent, client-centric organization. As Canada's leading insurance brokerage and risk management firm, Aon Reed Stenhouse services commercial and personal clients through a national network of 26 offices. An organization with strong Canadian roots, its specialists have been meeting the insurance and risk management needs of Canadians for more than a century. Aon Reed Stenhouse recently implemented ResponseTek CEM, which enables its customers to provide direct and relevant feedback easily and efficiently before and after their policy renewal dates. Through a closed-loop architecture that enables quick and relevant responses to feedback, Aon can immediately act upon its customers' experiences to provide the highest levels of service. ResponseTek CEM has been customized to support the performance of Aon Reed Stenhouse's customer-facing employees as well as regions, business units, etc. - all based on customer feedback. ResponseTek's action management framework enables key Aon decision-makers to continually manage and improve customer satisfaction levels. By pinpointing problems, the company can note trends and be proactive in engaging issues with clients, thus incorporating customer experiences into business decisions in real-time. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Chris Fawcus, executive vice president at Aon Reed Stenhouse, "As a customer service-focused company, we understand the direct connection between quality of service and satisfied customers. We selected ResponseTek's CEM software because it helps establish quality two-way communications Two-way communication is a form of transmission in which both parties involved transmit information. Common forms of two-way communication are:
"ResponseTek is excited to be assisting Aon in bringing the voice of the customer into everyday product and service improvements," said Syed Hasan, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ResponseTek. "The combination of Aon's vision and ResponseTek's solution are changing the way in which the insurance industry can and will interact with its customers. The benefits of this industry leading approach towards managing the customer experience will be reflected in both the quality of service Aon is able to provide as well as the overall value customers will receive." About Aon Reed Stenhouse Aon Reed Stenhouse is a member of Chicago-based Aon Corporation, an insurance services holding company that comprises a family of insurance brokerage, consulting and insurance underwriting Underwriting 1. The process by which investment bankers raise investment capital from investors on behalf of corporations and governments that are issuing securities (both equity and debt). 2. The process of issuing insurance policies. companies. It has a worldwide network of more than 600 offices in over 120 countries and employs more than 51,000 people. Aon Corporation's common stock (SymbolAOC) is listed on the New York stock exchange New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. . About ResponseTek Founded in 1999, Vancouver-based ResponseTek Networks Corp. (www.ResponseTek.com) helps quality-driven Global 1000 firms increase revenue and profit by dramatically reducing customer turnover. Its complete Customer Experience Management (CEM) software enables firms to continuously improve quality of service based on immediately knowing and acting upon their customers' experiences. ResponseTek complements traditional CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems that focus on client histories; but not individual customer experiences that are critical to creating satisfied, loyal and profitable customers. It provides executives and managers with real-time enterprise-wide visibility into how customers perceive their organization's performance. Management can then track, analyze and resolve problems by internal groups such as departments, regions or individuals to effectively drive business improvements. Unlike market research firms, ResponseTek's complete end-to-end business solutions are designed for multiple stakeholders Stakeholders All parties that have an interest, financial or otherwise, in a firm-stockholders, creditors, bondholders, employees, customers, management, the community, and the government. (customers, employees, partners); route real-time communication feedback directly to the responsible individual/business area where decisions can be made via actionable data; require minimum resource allocation resource allocation Managed care The constellation of activities and decisions which form the basis for prioritizing health care needs ; and operate in multiple environments (Web, wireless devices, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. systems, kiosks, etc.). Among its clients are T-Mobile, HSBC HSBC Hongkong and Shanghai Banking Corporation HSBC Humane Society of Broward County (Florida) HSBC Humane Society of Bay County (Bay County, Michigan) , Aon, NTL NTL Nevertheless NTL National Transportation Library NTL Norsk Tjenestemannslag NTL National Training Laboratories NTL Never Too Late NTL Nothing to Lose NTL National Training Laboratory NTL None the Less NTL Number Theory Library Home, Xerox, Washing Mutual, Lastminute.com, Fairmont Hotels & Resorts, and WestJet Airlines. All companies and products listed herein are trademarks or registered trademarks of their respective holders. |
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