Aon Innovative Solutions.CUSTOMER CONTACT PHILOSOPHY At Aon Innovative Solutions we still believe its people that deliver the consistent service and warm touch we make every day with your customers. Our high customer satisfaction scores and close rates prove our proprietary quality approach works. PROFILE AREAS OF SPECIALIZATION Founded in 1974, Aon Innovative Solutions provides single source solutions in the areas of multi-channel marketing, call center services, service plan marketing and administration. AIS excels in the following areas: * Inbound/outbound teleservices * Problem resolution * Product support * Credit card enhancement * Service plan administration and complete service network * Direct marketing OUR CLIENTS Aon Innovative Solutions (AIS) customers include 46 of the top Fortune 1000 companies in the retail, financial, automotive, membership, apparel and manufacturing industries manufacturing industries npl → industrias fpl manufactureras manufacturing industries npl → industries fpl de transformation . AIS' clients are companies who require: * 10 to 400 CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. seats * Highly customized customer service and marketing delivery * Highest quality of customer satisfaction * The ability to utilize latest technology * Excellent financial return on services provided NEW NAME, NEW ADVANTAGE Aon Innovative Solutions (AIS) will be changing its name to Combined Innovative Solutions (CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S ). On April 20, 2001, Aon Corporation (NYSE NYSE See: New York Stock Exchange : AOC AOC, n an acronym for the Aromatherapy Organizations Council. ), parent company of AIS, announced a plan to spin-off its underwriting businesses to its common stockholders, creating two independent, publicly traded companies publicly traded company A company whose shares of common stock are held by the public and are available for purchase by investors. The shares of publicly traded firms are bought and sold on the organized exchanges or in the over-the-counter market. . The spin-off is expected be finalized by the end of September, 2002. Creating a separate company through the spin-off of Aon's underwriting operations, will allow the new Combined Specialty Group to seek business through additional brokerage distribution channels beyond Aon. HEADQUARTERS: 13922 Denver West Parkway Golden, Colorado The City of Golden is a home rule municipality that is the county seat of Jefferson County, Colorado, United States. Golden lies along Clear Creek at the eastern edge of the foothills of the Front Range of the Rocky Mountains. 80401 Phone: 1-800-613-8000 www.aoninnovativesolutions.com |
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