Antenna Software to Support Siebel 7; AntennaTools for Siebel Field Service to Seamlessly Integrate Into Latest Release of Siebel eBusiness Applications.Business Editors NEW YORK--(BUSINESS WIRE)--Oct. 2, 2001 Antenna Software, Inc., the leading provider of integrated Web and wireless solutions for the mobile service industry, today announced its support for Siebel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq: SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading provider of eBusiness applications software. Antenna Software will submit the integration of AntennaTools(TM) for Siebel Field Service, the wireless application that extends the full power of Siebel Field Service to mobile professionals, for validation with Siebel 7 within 90 days of general availability. The offering will provide organizations with complete eBusiness solutions that increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention. About Siebel 7 Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, advanced Smart Web Architecture. Unlike rudimentary rudimentary /ru·di·men·ta·ry/ (roo?di-men´tah-re) 1. imperfectly developed. 2. vestigial. ru·di·men·ta·ry adj. 1. HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications A program that is written to run under Microsoft's Windows operating system. Such applications typically run under all 32-bit versions of Windows, but earlier applications might also run under the 16-bit versions (Windows 3.x) as well. See Windows. . The Siebel Smart Web Architecture enables organizations to leverage the industry's best eBusiness applications at the lowest total cost of ownership. Siebel 7 extends the reach and functionality of Siebel Systems' industry-leading suite of integrated, multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning a·lign v. a·ligned, a·lign·ing, a·ligns v.tr. 1. To arrange in a line or so as to be parallel: align the tops of a row of pictures; aligned the car with the curb. and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize See synchronization. and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels. Siebel Field Service enables organizations to rapidly implement service delivery processes to increase revenues, improve cost productivity, boost employee satisfaction, and exceed customer expectations. About AntennaTools(TM) for Siebel Field Service AntennaTools for Siebel Field Service is a robust wireless application that seamlessly integrates with Siebel Field Service to extend the full functionality of Siebel Field Service to the mobile workforce. It provides complete support for existing business rules, events and databases without any additional coding or programming interfaces. The combination of AntennaTools and Siebel 7 creates a powerful, real-time, mobile service automation platform that enables end-to-end service request and inventory management from the field. Mobile professionals can now easily access critical service information and manage all their activities using Motorola's powerful two-way pager, the Timeport(TM) 935. Using this integrated solution, service providers gain improved control of their operations, and a more efficient service delivery process that helps increase revenues, reduce costs and improve customer satisfaction. "Siebel 7 further establishes Siebel Systems as a leader in eBusiness solutions. Antenna's wireless application enhances the Siebel 7 advantage by placing it into the hands of the mobile workers," said Peter Semmelhack, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Antenna Software. "Combining AntennaTools' real-time communication and collaboration capabilities with Siebel 7, customers can expect quick productivity gains, rapid return on investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ), and a substantial increase in customer satisfaction." The integrated solution combines the power of Siebel Systems' field service offering with Antenna's best-in-class wireless technology. It supports the full range of field service activities, and provides users of Siebel Field Service with an optimized, real-time service management system that significantly improves service quality, increases customer loyalty and enhances competitive positioning. Using this combined solution, mobile workers can now securely access and update customer account information, remotely perform essential service activities, check and order recommended parts, all at the point of service. "The integration of Antenna Software with Siebel 7 will raise the bar set by the new Smart Web Architecture, including a highly interactive Web Client," said Catherine Cherubino, Senior Director of Software and Industry Alliances for Siebel Systems. "Antenna Software is a Software Partner, an alliance that provides significant value to Siebel Systems' customers - past, present, and future." About Antenna Software Founded in 1998, Antenna Software is the leading provider of integrated Web and wireless solutions for the mobile service industry. Based in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , Antenna's products enable service providers of all sizes to profitably deliver high-quality service to their customers. Antenna supports a growing client base of leading service organizations across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . Leading computer part suppliers such as Ingram Micro Ingram Micro, Inc. NYSE: IM a Fortune 100 company founded in 1979 and based in Santa Ana, California. It is the world’s largest technology distributor and a leading technology sales, marketing and logistics company. and Tech Data are registered on Antenna's e-procurement network. Antenna's partners include Accenture, Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony , Motorola and RIM. For more information about Antenna Software, call 212-343-2866 or visit www.antennasoftware.com. About Siebel Systems Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multi-channel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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