Antenna Software Unveils J2ME Technology Enhancements and Support of Amdocs ClarifyCRM 12.Business Editors/High-Tech Writers NEW YORK--(BUSINESS WIRE)--Oct. 1, 2003 Antenna Software, Inc. Advanced Functionalities Deliver Robust Customer Service Management Features on Java-Enabled Mobil Devices Antenna Software, Inc., a leading provider of wireless solutions for the mobile field service industry, today announced key enhancements to its A3(TM) for ClarifyCRM mobile enterprise solution, which now supports the latest J2ME (Java 2 Platform, Micro Edition) A version of Java 2 for cellphones, PDAs and consumer appliances. J2ME uses the K Virtual Machine (KVM), a specialized Java interpreter for devices with limited memory. technology and the recently announced version of Amdocs ClarifyCRM 12. Antenna's full-featured A3 application enables users to gain real-time access to Amdocs ClarifyCRM 12 and manage critical customer-facing business processes via any Java-enabled wireless device, including cell phones, PDAs, as well as RIM BlackBerry blackberry, name for several species of thorny plants of the genus Rubus of the family Rosaceae (rose family). See bramble. blackberry handheld devices (7200, 6700, 6500, 6200 and 5800 series). Organizations using Amdocs ClarifyCRM 12 can now extend the advanced functionality of their service and support solutions wirelessly to mobile customer service representatives for an immediate view of every customer interaction and faster problem resolution. Completely integrated with the user desktop view of Amdocs ClarifyCRM 12, and requiring no changes to business processes, the Antenna A3 wireless application enables a highly efficient service delivery cycle. The result is optimized call center resources, reduced costs, increased productivity, and greater customer satisfaction. "A3's rapid support of Amdocs ClarifyCRM 12 is a testament to Antenna's strong relationship with Amdocs and our commitment to continually con·tin·u·al adj. 1. Recurring regularly or frequently: the continual need to pay the mortgage. 2. deliver a superior level of support to Amdocs ClarifyCRM customers," said Karen Davis-Farage, Vice President of Business Development, Antenna Software. "It is vital that we provide compelling, leading-edge applications to key customers who have upgraded their CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems to match the increasing demands of service professionals. The synergistic synergistic /syn·er·gis·tic/ (sin?er-jis´tik) 1. acting together. 2. enhancing the effect of another force or agent. syn·er·gis·tic adj. 1. role Antenna A3 serves between Amdocs ClarifyCRM 12 and wireless devices carried in the field is critical to the successful management of mobile enterprise operations." Antenna A3 for ClarifyCRM provides the ability to easily and securely access critical service, inventory and logistics information, manage activities, order parts, and update cases and sub-cases directly from a wireless device or Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . The Antenna A3 wireless application seamlessly integrates into Amdocs ClarifyCRM, using native Clarify Business Objects. It enables organizations to leverage existing business processes and data structures and requires no additional coding. In addition, by supporting J2ME's secure and robust application environment, Antenna A3 for ClarifyCRM offers organizations a choice of today's leading devices and a future-proof mobile enterprise strategy. "The offering of Antenna A3 and Amdocs ClarifyCRM 12 helps our customers strategically manage and wirelessly support their customers with actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. , customer-driven data," said Peter Hurst, Vice President Clarify Marketing and Business Strategy at Amdocs. "Increased availability of valuable insight into client needs maximizes every service interaction and drives customer loyalty." About Antenna Software Founded in 1998, Antenna Software is the leading provider of integrated wireless solutions for the mobile field service industry. Headquartered in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , Antenna's products enable field service providers to profitably deliver high-quality service to their customers. Antenna supports a growing client base of leading service organizations across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . Key partners include Accenture, Amdocs, AT&T Wireless, Cingular Wireless, Click Software, HP, Intermec, Microsoft, Motorola, Oracle, PowerSource, RIM, Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , SkyTel, and Symbol. For more information about Antenna Software, call 1-888-723-2832 or visit www.antennasoftware.com. The trade marks TRADE MARKS. Signs, writings or tickets put upon manufactured goods, to distinguish them from others. 2. It seems at one time to have been thought that no man acquired a right in a particular mark or stamp. 2 Atk. 484. and service marks of Amdocs, including the Amdocs mark and logo and Clarify are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. |
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