Answers.com Appoints eCRM Executive to Senior Management Team.

Business Editors & Internet Internet

Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Writers

PASADENA, Calif.--(BUSINESS WIRE)--Oct. 24, 2000

Answers.com The leading reference site on the Web from Answers Corporation, New York & Jerusalem (www.answers.com). Answers aggregates dictionary and encyclopedia content from more than 100 sources in all fields. , a leading provider of online customer service tools, today announced Michael Walsh Michael Walsh is the name of:

Michael Walsh (Musician, Bassist in hardcore band 'The Bears and The Wizard.'
Michael Walsh (footballer), English football (soccer) player

has joined the company as Vice President of Business Development.

Walsh Walsh has several meanings: Mathematics

Walsh matrix, an orthogonal matrix with several useful properties
Walsh transform, a linear transform based on the Walsh matrix

Places

Walsh, Colorado
Walsh County, North Dakota

was previously with Davox, a Boston-based CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. company specializing in customer interaction management and served as Davox's Director of Business Development, Technology Alliances, and Strategic Marketing. While at Davox, Walsh led the expansion of their telephony-based product line into the customer interaction management space. During his tenure at Davox, the company grew from $38 million in annual revenue to more than $90 million.

Walsh commented on some of Answers.com's strengths by saying, "Answers.com's solutions provide tangible cost savings and revenue opportunities for our customers. It is exciting to be part of a team that is focused on providing Web-based customer interaction management solutions that meet the core needs of any business."

Answers.com also named Bob Lazzarini, formerly Answers.com's Director of Strategic Planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. and Business Development, to the position of Executive Vice President and General Manager of the Pasadena office. Also announced today was the promotion of Jennifer Sanchez, formerly Director of Marketing, to Vice President of Marketing. Tad (Telephone Answering Device) An answering machine. Benson, formerly Answers.com's Senior Vice President of Marketing, is now the company's Senior Vice President of Strategic Planning and Corporate Development.

"As Answers.com continues its rapid growth and development, our management team's diverse leadership background and proven experience will be indispensable as we continue to grow," said Answers.com CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Bill Fogg. "These moves will position us to meet our goals and deliver the best customer interaction products on the market."

About Answers.com

Answers.com (http://www.answers.com) is a provider of online customer service tools that help businesses of all sizes manage inquiry volume, minimize costs and maximize customer satisfaction. Through their advanced question and answer technology, Answers.com provides the best tools for online customer service support. Simply put, it allows any company's Web site visitors to quickly find real answers to their questions - 24 hours a day, seven days a week.

Established in 1996 by idealab!, Answers.com was recently acquired and relaunched by Net Shepherd, Inc. to target the business-to-business market. Current customers include GE Plastics (www.askedison.com), PE Care (www.pecare.com), homeDiscover (www.homediscover.com), !hey Software (www.heyinc.com), CareBar (www.carebar.org) and NetPreSys (www.netpresys.com).

COPYRIGHT 2000 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.

Reader Opinion

Article Details
Printer friendly Cite/link Email Feedback
Publication:	Business Wire
Geographic Code:	1USA
Date:	Oct 24, 2000
Words:	398
Previous Article:	Wild Oats Markets, Inc. Announces Date of Third-Quarter Earnings Release and Conference Call.
Next Article:	Media Profile Proposed for Cell Network Board.

Related Articles
Driving the Expansion of Its Services and International Operations, Exchange Applications Hires Two New Senior Executives.
ICT Group Appoints New Chief Information Officer; Pamela Goyke Charged with Leading Technological Growth Initiatives.
Akibia, Inc. Appoints Three to Senior Management Team; Organizational Move Reflects Continued Growth of Company's flexHosting Business.
InfoCast LLC Elects Rich Vaccaro to the Board of Directors.
eAssist Global Solutions Inc. Announces New Members of its Executive Team.
Astute, Inc. Names Vice President of Research and Development, Vice President of Professional Services and Director of National Accounts to Senior...
Broadbase Software Continues Worldwide Expansion -- Opens Regional Headquarters in Hong Kong.
USING eCRM TO GET TO THE HEART OF CUSTOMER LOYALTY.
House of Brussels Chocolates to Attend Winter Confectionary Meetings.