Answers to Frequently Asked Questions Concerning Electric Restoration.

MIAMI -- Following are answers to some commonly asked questions Florida Power & Light Company is receiving from its customers who may still be out of service:

Q. I had power in my home, but it went off again. What happened?

A. If you had power restored, but later it went out again, there's a good reason for it. Similar to the circuit breakers in your home or business, our electric distribution system outside your home is designed to protect itself and you. When a fault occurs on a line segment, our system has the ability to turn itself off, so we can go out and safely investigate the problem. Once it's identified and fixed, your home or business will be returned to service. It's all about safety and protection ... for you and our electric system.

Q. My neighbor has power, but I don't. What should I do?

A. If your neighbors have power and you don't, check your breakers to see that they are all reset. If that is not the problem, then the problem is either in the transformer serving your house, or your building's connection to FPL. Individual transformer problems are isolated problems and can take time to get to.

Q. Do I need to do anything to be sure my home is ready to receive power?

A. FPL is asking customers to do the following to help ensure a safe and quick restoration process:

--If you were cooking when the power went out, these appliances may still be on, so please make sure ovens, stoves, coffee makers and toasters are turned off. Also make sure your air conditioner is turned off to protect it.

--If your electric service is through overhead lines, look at your meter, the box that holds it, and connected pipes and wires on the wall of your building. If the meter box, pipe or wires are bent or broken - repairs may be needed before FPL can restore power. If it looks damaged, don't touch it. If you have any doubts, contact a licensed electrician. If the meter itself is damaged, FPL will take care of that.

--If you have underground service, look at the meter, the box that holds it, and the pipe going down into the ground. Again, if the meter box or pipe is bent or broken - repairs may be needed before FPL can restore power. If it looks damaged, don't touch it. If you have any doubts, contact a licensed electrician. Our crews will also be looking for this kind of damage, so you may save time by looking now and making repairs before the crews arrive.

--If you are working in your yard to clean up hurricane debris and vegetation, work safely and avoid all power lines. Do not attempt to remove or trim foliage within 10 feet of a power line. If a tree or tree limbs have fallen on a power line or pulled it down, do not attempt to get close to the line or the tree. If you see a downed line and you feel it presents a clear and imminent danger to yourself and others, call 911 or FPL at 1-800-4OUTAGE to report it as an emergency. Safety should always be your first priority when pruning. Look up to ensure that you are not working near a power line. Be especially careful when working with a ladder, scaffold, pole or tree in your yard. Do not do any trimming near a power line.

--If you are doing post-hurricane yard work, avoid stacking yard debris near the base of power poles and around ground-level transformers as this will only slow the power restoration process.

--FPL encourages all customers seeking additional information to call FPL at 1-800-4OUTAGE or, if you have access to a computer, log on to www.FPL.com.

Florida Power & Light Company is the principal subsidiary of FPL Group, Inc. (NYSE: FPL), nationally known as a high quality, efficient and customer-driven organization focused on energy-related products and services. With annual revenues of more than $10 billion and a growing presence in 26 states, FPL Group is widely recognized as one of the country's premier power companies. Florida Power & Light Company serves 4.3 million customer accounts in Florida. FPL Energy, Inc., FPL Group's wholesale energy-generating subsidiary, is a leader in producing electricity from clean and renewable fuels. Additional information is available on the Internet at www.FPL.com, www.FPLGroup.com and www.FPLEnergy.com.

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