AnswerThink and Rockwell Electronic Commerce Division Form Alliance.WOOD DALE, Ill.--(BUSINESS WIRE)--Feb. 11, 1998-- Leading Call Center and System Integration Providers Join Forces AnswerThink Consulting Group, a knowledge-based consulting and technology implementation company, and Rockwell Electronic Commerce Division (ECD ECD Early Childhood Development ECD Electron Capture Detector ECD Energy Citations Database ECD Executive Creative Director (advertising) ECD Ethyl Cysteinate Dimer ECD Electron Capture Dissociation ECD Electronic Civil Disobedience ), a global supplier of integrated call center solutions, today announced the formation of a new alliance. This alliance will provide custom application development, package integration, data warehousing See data warehouse. data warehousing - data warehouse and other integration services for Rockwell's line of integrated call center solutions, including Spectrum(TM) Automatic Call Distributor (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ). Rockwell ECD, the leading supplier of call center and customer relationship management solutions, will work directly with AnswerThink's Customer/solutions(SM) practice. AnswerThink provides consulting and systems integration support for sales, marketing and customer service functions. Jake Chacko, director of strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. and business development for Rockwell Electronic Commerce, said that the match of Rockwell's innovative technology and AnswerThink's knowledge-based approach and ability to provide real-life solutions to clients is a powerful combination. "AnswerThink has a clear understanding of our clients' requirements and how to help effectively deliver the right solutions," he explained. "Their expertise, coupled with Rockwell's world-class technology, allows our mutual customers to seamlessly integrate individually tailored, best-of-breed-solutions into their call centers. Lee White, managing director of AnswerThink's Customer/solutions(SM) believes that Rockwell's electronic commerce product focus hits directly on the areas that his group addresses. "Rockwell's offerings provide a high degree of robust functionality that support the business strategies, processes and technology requirements of advanced customers," White said. "Rockwell's technology has a proven scaleable architecture and is highly regarded in the marketplace. For example, their new open systems Call Center Command Server (3CS) will allow rapid development of custom call center solutions. Rockwell supports AnswerThink's approach of integrating multiple customer contact points and producing a unified, enterprise-wide picture of the customer." Rockwell Electronic Commerce Division Rockwell's Electronic Commerce Division (www.ecd.rockwell.com) is a leading supplier of mission-critical call center systems and personalized electronic commerce applications. Rockwell designs, manufactures and services a suite of integrated call processing In telecommunication, the term call processing has the following meanings:
Rockwell (NYSE NYSE See: New York Stock Exchange :ROK) is a global electronics company with leadership positions in industrial automation, semiconductor systems, avionics and communications, with FY97 sales of approximately $8 billion and 45,000 employees. Rockwell's world headquarters is located in Costa Mesa Costa Mesa (kŏs`tə mā`sə), city (1990 pop. 96,357), Orange co., S Calif., on the Pacific south of Santa Ana; inc. 1953. It is a transportation, residential, and light industrial center. , in Orange County, Calif. AnswerThink Consulting Group AnswerThink Consulting Group (www.answerthink.com) is a knowledge-based consulting and technology implementation company focused on improving business results through technology-enabled transformation solutions. AnswerThink has offices in Atlanta, Boston, Chicago, Cleveland, Dallas, Fremont (CA), Iselin (NJ), Miami, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Philadelphia and San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. . For more information about AnswerThink, call 1-888-2solve-IT. -0- Rockwell and Spectrum are trademarks of Rockwell International Rockwell International was the ultimate incarnation of a series of companies under the sphere of influence of Willard Rockwell, who had made his fortune after the invention and successful launch of a new bearing system for truck axles in 1919. . All other company or product names may be trademarks of the respective companies with which they are associated. CONTACT: Rockwell Electronic Commerce Division Mike Collyer, 630/227-8212 collyer@ecd.rockwell.com or AnswerThink Consulting Group Kristin Friel, 610/834-9696 ext. 2029 kfriel@answerthink.com |
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