AnswerSoft provides industry's first OS/2 client application for Novell's Telephony Services; AT&T and Novell join AnswerSoft in expanding computer telephony market.PLANO, Texas--(BUSINESS WIRE)--Nov. 2, 1994--AnswerSoft Inc., a leading developer of software for the computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) market, Wednesday announced the industry's first OS/2 client application for NetWare Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. Services. The OS/2 version of AnswerSoft's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , AnswerSoft: Phone, offers the same powerful functionality as the version for Windows released earlier this year. The OS/2 version of AnswerSoft: Phone was easily migrated from the original Windows-based application. It was completed in tandem Adv. 1. in tandem - one behind the other; "ride tandem on a bicycle built for two"; "riding horses down the path in tandem" tandem with AT&T and Novell providing OS/2 client support in the second release of Telephony Services. The OS/2 version of AnswerSoft: Phone was designed specifically for Novell's NetWare Telephony Services and AT&T's PassageWay Telephony Services. It will be available in the first quarter of 1995. ``We chose OS/2 as the next platform for AnswerSoft: Phone because of its growing install base and IBM's commitment to providing an advanced operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. for the mass market,'' said Jeanne Bayless, founder and president of AnswerSoft. ``AnswerSoft: Phone for OS/2 demonstrates our continued commitment to being the leader in providing cross-platform CTI applications. This position, with support from our partners Novell and AT&T, will increase the opportunities for CTI to continue its rapid growth.'' Unlike any other software developed for CTI, AnswerSoft: Phone guides users through a phone call by continually reflecting the call's status. Known as dynamic call control, this provides users a much easier means of call handling and management. It also removes the confusion most people have when trying to perform actions beyond dialing a number. In addition, the product's phone directories and call logs provide users with detailed information on each call, which can be used to maintain call histories or provide call reports. ``Adding platforms for CTI applications is critical to the growth of the market,'' said Allen Rehert, vice president of Worktop worktop Noun a surface in a kitchen, usually the top of a fitted kitchen unit, which is used for food preparation Also: (work surface) worktop n → encimera Products and Applications for AT&T. ``We applaud AnswerSoft for taking a leadership role in this market by introducing an application for the OS/2 environment. AnswerSoft is playing a key role in expanding CTI usability How easy something is to use. Both software and Web sites can be tested for usability. Considering how difficult applications are to use and Web sites are to navigate, one would wish that more designers took this seriously. See user interface and usability lab. .'' CONTACT: AnswerSoft Inc.
Kerry Wood, 214/612-5114
or
MCCommunications
Brian Renaud, 214/480-8383
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