AnswerSoft announces version 1.1 upgrade for AnswerSoft: Phone.

PLANO, Texas--(BUSINESS WIRE)--Nov. 2, 1994--AnswerSoft Inc. Wednesday announced it has developed an upgraded version of its flagship product, AnswerSoft: Phone, to provide additional capabilities in the Novell Telephony Services environment.

``AnswerSoft: Phone 1.0 has been described as having the best user interface among TSAPI applications,'' said Jeanne Bayless, AnswerSoft's founder and president. ``AnswerSoft: Phone 1.1 provides more functionality while remaining the easiest call control and management application to use in the industry.''

AnswerSoft: Phone version 1.1 provides support for AT&T's Conversant interactive voice response (IVR) system. When a call is answered by Conversant, callers can input their account number or other identifying number. This number then gets passed to AnswerSoft: Phone to bring up a matching data base screen-pop when delivering the incoming call to an AnswerSoft: Phone user.

AnswerSoft: Phone version 1.1 also provides several features that enhance call control and management:

-- multi-line support -- control up to five phone calls on as many as 10 lines with a single phone;

-- mouse-click conference calling -- one-step point-and-click access;

-- quick-dial icons -- up to 10 numbers can be dialed instantly with a mouse click;

-- dial plans -- automate the dialing of long distance access codes, PIN numbers, credit card numbers and other numerical strings;

-- primary number dialing -- automatically dial a particular number when a name with multiple numbers is encountered.

The new version of AnswerSoft: Phone also has several improvements in its phone directories and call logs. Both operate with Btrieve, the data base format used in Novell NetWare. This strengthens AnswerSoft: Phone's appeal in workgroup environments with the ability to designate private and shared data bases. Call histories, redial lists and unanswered call lists can be exported as ASCII test files into other programs, or printed as reports.

AnswerSoft: Phone also provides an import utility to map imported ASCII files to specific phone directory data base fields. A comprehensive data base of area codes and exchanges automatically provides city and state information for any valid phone number.

AnswerSoft: Phone 1.1 will be available by the end of 1994. It will be sold in user groups of 10, 25, 50 and 100, with prices ranging from $150 to $215 per user based on the number of users.

CONTACT: AnswerSoft Inc.

              Kerry Wood, 214/612-5114
                 or
              MCCommunications
              Brian Renaud, 214/480-8383