AnswerSoft and Aristacom announce letter of intent for distribution; Aristacom to extend its call center support to desktop solutions.PLANO, Texas--(BUSINESS WIRE)--April 3, 1996--Plano-based AnswerSoft Inc., a developer of business process automation software, and Aristacom International Inc., a provider of computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration middleware and call center management applications, with headquarters in Alameda, Calif., Wednesday announced intent to complete an OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and agreement whereby Aristacom will distribute AnswerSoft's family of client/server solutions for call center automation. AnswerSoft products automate business processes that support customer transactions which rely heavily on quick response and easy data access and retrieval. Automation of repetitive agent tasks is accomplished by leveraging the integration of telecommunications technologies and local area networks at the desktop. Aristacom provides products and services that link telephone switching Telephone switching Moving one's assets from one mutual fund or variable annuity to another by telephone. telephone switching The movement of an investor's funds from one mutual fund to another mutual fund on the basis of an order given via technology (PBXs) and automatic call distributors (ACDs) with mainframe and client/server platforms. ``Merging voice and data technologies is pivotal to providing solutions for our users which enable superior customer service,'' stated Jack Iacobucci, president, chairman and chief executive officer of Aristacom. ``Historically, Aristacom has delivered solutions that effectively integrate switch-based call processing with the mainframe computing environment. Recently, we have expanded our solutions to bring client/server-based technology into the call center, linking agent desktops with the existing mainframe environment. ``Extending our product line with AnswerSoft automation products enhances our solution set and allows us to give agents additional functionality at the desktop.'' ``Demand for call center technology that enhances agent effectiveness is increasing dramatically as robust, standards-based applications emerge,'' stated Jeanne Bayless, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AnswerSoft. ``There is a high demand for expertise in integration and deployment of new computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) technologies. Aristacom has significant experience in providing enterprisewide solutions to Fortune 1000 call centers and we look forward to working with Aristacom to leverage this expertise.'' Under the terms of the agreement, Aristacom will distribute AnswerSoft's complete suite of applications, including Sixth Sense for intelligent automation of repetitive agent actions, Intelligent Information Router (IIR IIR - Infinite Impulse Response ) for automatic data and call routing based on customer-specific information, SoftPhone Agent for specialized call management and control and SoftPages for real-time electronic access to directory assistance (411) information. Aristacom International is a pioneer in computer telephony integration. Its SCIL-Link family of software products and professional services enable companies to leverage their existing assets to improve their call centers' efficiency, reduce costs and provide their customers with exceptional service. Aristacom serves the Fortune 1000 market and has a blue chip customer base that includes Whirlpool, Nations Bank, Union Electric, Blue Shield of California Blue Shield of California is a not-for-profit health insurance provider headquartered in San Francisco, California. An independent licensee of the Blue Cross and Blue Shield Association, Blue Shield of California is an incorporated, wholly owned subsidiary of California Physicians' , Kawasaki and others. AnswerSoft, founded in January 1993, is the leading provider of business process automation software. Its software solutions leverage the emerging integration of multiple computing and communications technologies to enable users to automate access to information and initiate action more effectively across the enterprise, while on the telephone. AnswerSoft products are client/server-based applications that are compliant with both the TAPI (Telephony API) A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. and TSAPI (Telephony Services API) A telephony programming interface from Novell and AT&T. Based on the international CSTA standard, TSAPI is designed to interface a telephone PBX with a NetWare server to provide interoperability between PCs and telephone equipment. standards. -0- NOTE: Sixth Sense and SoftPhone Agent are registered trademarks of AnswerSoft Inc. Intelligent Information Router, IIR and SoftPages are trademarks of AnswerSoft Inc. SCIL-Link is a registered trademark of Aristacom International. CONTACT: MindShare Marketing Lisa Chiranky, 214/407-9089 lisac@airmail airmail, transport of mail by airplanes. Demonstration flights that showed the feasibility of carrying mail by air were made in Great Britain and in the United States in 1911. .net or Aristacom International Inc. Debra DeBondt, 510/748-1500 |
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