AnswerSoft, Davox Subsidiary, Announces Patent Award for Client/Server Computer Telephony.

RICHARDSON, Texas--(BUSINESS WIRE)--June 24, 1998--

Invention Provides New Method for Improving Customer Service Levels in Call Centers Worldwide

AnswerSoft, Inc., a wholly owned subsidiary of Davox Corporation (NASDAQ:DAVX), today announced that it has been awarded United States patent #5,754,636, which defines a method of delivering a wide range of telecommunications and data services to desktop PCs in client/server environments.

According to Jeanne Bayless, AnswerSoft's cofounder and now Davox's senior vice president of marketing, the patented technology provides a real-time online method for analyzing customer telephone conversations and associating those calls with customer information through a desktop computer. Specifically, the method enables agents to identify incoming calls and to build and use a database of information about called and calling parties - key elements in the process of delivering consistent and highly individualized service to each customer contact.

The patented technology is a key component of AnswerSoft's suite of software solutions, including SoftPhone(R), SoftPhone(R) Agent, Sixth Sense(R), and OCX Toolkit.

Davox Corporation is a leading supplier of inbound, outbound, and call blending solutions for businesses involved in collections, telemarketing, customer service, fundraising, and other mission-critical customer contact activities. Its Unison(R) family of call center management solutions combines open system, client/server, and relational database technology with sophisticated applications and superior customer support.

In May 1998, Davox acquired AnswerSoft, Inc., a Richardson, Texas-based developer of inbound call center software solutions. The merger resulted in AnswerSoft becoming a wholly owned subsidiary of Davox. The acquisition of AnswerSoft is key to Davox's strategy of providing software solutions to the growing inbound call center market. For further information, please visit the Davox web site at www.davox.com and the AnswerSoft web site at www.answersoft.com.

Note: Davox and Unison are registered trademarks of Davox Corporation. AnswerSoft, SoftPhone, and Sixth Sense are registered trademarks of AnswerSoft, Inc. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities and Exchange Act of 1934, as amended, and are subject to the safe harbors created thereby. Davox's and its subsidiaries' ("the Company") future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty of integrating the two companies, the potential failure to achieve the beneficial synergies expected to result from the merger of Davox and AnswerSoft, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, the ability of the Company to attract and retain key personnel, general economic conditions in the United States and worldwide markets served by the Company, and those other factors discussed from time to time in the Company's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in the Company's quarterly reports on Form 10- Q and annual report on Form 10-K, and the section entitled "Risk Factors" in the Company's recently filed Form S-4.

    CONTACT: Davox Corporation
              Jennifer Cyrs
              978-952-0882
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