AnswerMeNow.com Scheduled to Unveil BRAIN Database Technology at ICCM Expo.Business Editors/Technology Writers ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men 2000 Booth 654 MELBOURNE, Fla.--(BUSINESS WIRE)--July 31, 2000 AnswerMeNow.com, a privately held Customer Relationship Management software service, is excited to announce its new BRAIN(SM) (Bidirectional The ability to move, transfer or transmit in both directions. Rapid Access Information Network) database technology to be unveiled at the ICCM Expo August 1-3 in Chicago, IL. BRAIN(SM) is a dynamic knowledge base driven by customer interaction. This web-enabled tool expands with each question submitted by customers. The BRAIN(SM) is a powerful resource that can then be accessed for data mining, trend analysis, market research and statistical purposes. The company's BRAIN(SM) technology goes far beyond standard FAQ (Frequently Asked Questions) A group of commonly asked questions about a subject along with the answers. Vendors often display them on their Web sites for use as troubleshooting guidelines. knowledge bases. The database expands to include critical information and empowers the live agent with company data. Answers to a customers question are immediately delivered if found in the database. In the event the answer is not found, a network of experts is in place to add the query to the database and forward it to the client. AnswerMeNow.com teamed up with Computer Science Innovations, Inc. (CSI CSI Crime Scene Investigator CSI CompuServe, Inc. CSI Commodity Systems, Inc. CSI Commodity Systems Inc. (Boca Raton, FL) CSI Crime Scene Investigation (CBS TV show) CSI Christian Schools International ), a privately held software company based in Melbourne, FL., to incorporate its proprietary "Fuzzy Logic fuzzy logic, a multivalued (as opposed to binary) logic developed to deal with imprecise or vague data. Classical logic holds that everything can be expressed in binary terms: 0 or 1, black or white, yes or no; in terms of Boolean algebra, everything is in one set or " engine that provides the capability for complex data search and correlation. Image data, text stores, session transcripts and any large databank of information can be searched for pattern recognition and data mining. About AnswerMeNow.com: AnswerMeNow can connect customer care representatives with an individual customer on virtually any website. Thanks to AnswerMeNow's instant website interaction, there is more customer service satisfaction and fewer deserted websites. It provides real-time solutions to a wide variety of real-time sales, training and service needs. AnswerMeNow's agents provide help through text chat, images of specific merchandise (push technology), presentation pages, pre-recorded video and live streaming audio-video. AnswerMeNow will be exhibiting August 1-3 at the ICCM Expo at the McCormick Place McCormick Place is an enormous exposition complex located in Chicago, Illinois. in Chicago, IL. Stop by booth 654 for more information or visit www.answermenow.com for a free demonstration. About Computer Science Innovations, Inc.: CSI has developed state of the art predictive modeling and pattern recognition technology using neural networks, expert systems, genetic algorithms Genetic algorithms Search procedures based on the mechanics of natural selection and genetics. Such procedures are known also as evolution strategies, evolutionary programming, genetic programming, and evolutionary computation. and unique pattern matching 1. pattern matching - A function is defined to take arguments of a particular type, form or value. When applying the function to its actual arguments it is necessary to match the type, form or value of the actual arguments against the formal arguments in some definition. linguistics. These technologies have been integrated to provide productivity enhancements for medical, financial, telecommunications, and government applications. For more information on CSI and its services visit www.csi.cc. |
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