AnswerMeNow, Inc. Releases Version 2.5.3 with Value-Added Enhancements.Business Editors MELBOURNE, Fla.--(BUSINESS WIRE)--Aug. 23, 2000 AnswerMeNow.com today announced the release of its Version 2.5.3 customer relationship management software. A service provider of web-enabled CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions, AnswerMeNow has released the upgrade to increase the scalability and efficiency of its suite of services. "This software will substantially help users facilitate the flow of information between agent and customer," stated Terry Harrison For other persons named Terry Harrison, see Terry Harrison (disambiguation). Terry Harrison was a fictional character in the Australian soap opera Prisoner. Brian Hannan played the corrupt Wentworth Detention Centre prison officer Harrison during 1981 from episode 199. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AnswerMeNow.com. "The new features will empower the live agent with more interactive resources Interactive Resources is a Richmond, California, United States-based architectural firm headed by president and city councilmember Tom Butt. The company has performed large projects and studies mainly for the government, both local and statewide. to increase customer satisfaction." Some key features of the new software include: Collaborative forms - This will enable the agent and client to input data on a shared form. This feature will assist customers in completing a wide range of online forms. Automatic email return - This feature will send a transcript of the chat session to the client. It allows the client to have a copy of help procedures, training augmentation AUGMENTATION, old English law. The name of a court erected by Henry VIII., which was invested with the power of determining suits and controversies relating to monasteries and abbey lands. , etc. File upload/or User-Sent files and information - A client can forward the information directly to the agent who places the file in a specific folder that can be opened and placed in the presentation window. The file can be any Word document or file that the agent has software to support. System Messaging - AnswerMeNow can send global messages for system upgrades, maintenance alerts, etc. to each client using its service. Client companies can send messages to agents announcing new sales or product information. Multiple Company Support allows call centers to resell re·sell tr.v. re·sold , re·sell·ing, re·sells 1. To sell again. 2. To sell (a product or service) to the public or to an end user, especially as an authorized dealer. the service to its clientele to centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. live customer support. AnswerMeNow can connect customer care representatives with an individual customer on virtually any website. Thanks to AnswerMeNow's instant website interaction, there is more customer service satisfaction and fewer deserted websites. It provides real-time solutions to a wide variety of real-time sales, training and service needs. AnswerMeNow's agents provide help through text chat, images of specific merchandise (push technology), presentation pages, pre-recorded video and live streaming audio-video. Visit www.answermenow.com for a free demonstration. |
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