AnswerLogic Launches AE Enterprise Edition.AnswerLogic, an online customer interaction software company, has announced immediate availability of AE1 Version 1.1, Enterprise Edition, a software-based solution that aims to redefine Verb 1. redefine - give a new or different definition to; "She redefined his duties" define, delimit, delimitate, delineate, specify - determine the essential quality of 2. Web-to-customer dynamics by using online content to intelligently automate To turn a set of manual steps into an operation that goes by itself. See automation. customer interaction. Customers in both pre- and post-sales customer care environments benefit by more easily finding the information they seek without having to escalate es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. to more traditional, expensive and time-consuming support channels such as e-mail, chat or telephone. With Version 1.1, the software is now deployable as an enterprise site license, as well as a hosted service, which the company launched in September 2000, Version 1.1 Enterprise Edition extends the power of AnswerLogic's AE1 answer engine solution by providing automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. tools for configuration, administration, content acquisition, preferred answer generation for frequently asked questions and workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. . The advanced logging and reporting facility allows companies to gain valuable insig ht into what their customers are seeking online and identify content deficiencies to enable continuous improvement. |
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