Answer Systems wins 1995 innovations in service award for patented technology -- Bubble-Up; Answer posts record revenues and signs 16 major new accounts.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Feb. 28, 1995--Answer Systems Inc., the leading supplier of client/server help desk solutions, today announced that it has been selected to receive the 1995 Harold H. Short Jr. Innovations in Service Award for its patented problem resolution technology, Bubble-Up(TM). Answer is the first vendor to receive the award for "best new service tool," a new category created to reward unparalleled creativity and innovation in the service industry. This is the fifth year that Service News, the leading newspaper for the service and support industry, has sponsored the Innovations in Service Awards. Previous winners in other categories include industry leaders such as IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) and Lotus. This major industry recognition comes at the same time Answer is posting record revenues -- signing 16 new customers last quarter including Beckman Instruments, Bell South Business Systems, Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , Efficient Networks, RGIS Inventory Specialists RGIS LLC., originally named Retail Grocery Inventory Service, is a company specializing in performing inventory services in 3 continents around the world. Company history 1958–1969 The company was founded in 1958 by Thomas J. , Syracuse University Syracuse University, main campus at Syracuse, N.Y.; coeducational; chartered 1870, opened 1871. Syracuse is noted for its research programs in government and industry; facilities include the Center for Science and Technology, the Newhouse Communications Center, and and Wachovia Bank. "The Innovations in Service Awards were initiated to recognize extremely creative solutions that make it easier for people to deliver service and keep computer systems up and running," said Alison Harris, editor of Service News. "I am pleased that Answer's Bubble-Up won because it is the first innovation of its type to be patented in the industry. Clearly, Answer is helping to define the future of service and support." "Today companies are facing a number of unique support challenges resulting from corporate rightsizing Selecting a computer system, whether micro, mini or mainframe, that best meets the needs of the application. initiatives, changing technology requirements and declining or flat support budgets. Apriori, our flagship support automation product containing Bubble-Up problem resolution technology, addresses these challenges. We are proud of the fact that Answer's customers around the world are using Bubble-Up technology to more effectively manage their support organizations and provide outstanding service quality," said Brian Aspland, president of Answer Systems Inc. "We are pleased that Service News has recognized Answer as a company that is shaping the future of support." The Harold H. Short Jr. Innovations In Service Awards The Harold H. Short Jr. Innovations in Service Awards were created in 1990 to recognize tools and services that have made a far-reaching and positive effect on service delivery and the perception of the service industry. All entries are judged on the following criteria: design innovation, ability to improve service delivery and industry impact. Judges for these awards are the editorial advisors of the Service News publication which include service professionals from corporations, universities and research firms. Other award contenders included many of the leading hardware, software and service providers in the computing computing - computer industry. The awards are named in memory of Harold H. Short Jr., the founder and former publisher of Service News. Bubble-Up - First Patented Technology In Industry Bubble-Up is the first patented problem resolution technology for the help desk industry and the underlying technology in Answer's flagship help desk product Apriori(R). Apriori is used by more than 150 major corporations worldwide. Bubble-Up, which has been singled out by industry analysts for its ability to produce sustainable productivity increases without any development efforts, adjusts automatically to solve current "hot" problems. It does this by filtering out and displaying the top 10 currently most useful solutions system-wide or by topic. This allows users to take an 80/20 approach to support, that is, concentrate on the current 20 percent of solutions that solve 80 percent of the problems. The power and flexibility of Apriori enables many of Answer's customers to achieve return on investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ) in less than six months. Over 80 percent of Answer customers attain ROI with Apriori in less than one year. Answer Systems, Inc. Headquartered in San Jose, Calif., Answer Systems pioneered and leads the market for client/server help desk solutions for the Corporate Answer Center. The company's Apriori family of support applications are the only products of their kind to deliver just-in-time (JIT JIT - dynamic translation ) problem resolution -- the key to productivity and return on investment for support organizations wrestling with today's fast-changing customer problems and knowledge requirements. Answer customers include: AT&T, Barclays Bank, Cargill, Ford Motor Co., France Telecom, Harvard University Harvard University, mainly at Cambridge, Mass., including Harvard College, the oldest American college. Harvard College Harvard College, originally for men, was founded in 1636 with a grant from the General Court of the Massachusetts Bay Colony. , Interleaf Desktop publishing software that was widely used for DOS, Windows 95/98, NT, and a variety of Unix-based computers from Interleaf, Inc., Waltham, MA. Interleaf's full-featured program supported a large number of document and image types, including its ability to handle extremely long , J.C. Penney, Lehman Brothers Lehman Brothers Holdings Inc. (NYSE: LEH), founded in 1850, is a diversified, global financial services firm. It is a participant in investment banking, equity and fixed income sales, research and trading, investment management, private equity, and private banking. and Prudential Securities. Answer Systems is located at 2 North Second Street, Suite 1000, San Jose, Calif. 95113; 408/280-5110; Fax: 408/280-1004. Outside Calif., 800/677-2679. -0- Notes to Editors: Apriori is a registered trademark, and Bubble-Up is a trademark of Answer Systems, Inc. See Answer at the Help Desk Institute Conf. March 5-8, 1995, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Booth No. 403. CONTACT: Answer Systems Inc. Suzanne Deppe, 408/280-5110 408/280-1004 (facsimile) or Samluk Communications Donna Samluk/Susan Trainer, 510/736-8166 510/736-8187 (facsimile) |
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