Announcing Release 5 of noHold's InstantSupport(TM).MILPITAS, Calif. -- Instant Support is an on-demand service to help customers improve Customer Satisfaction by increasing first contact resolution. The Virtual Agent is noHold's flagship technology employed by InstantSupport[TM] to converse (logic) converse - The truth of a proposition of the form A => B and its converse B => A are shown in the following truth table: A B | A => B B => A ------+---------------- f f | t t f t | t f t f | f t t t | t t with and guide users to the most appropriate answer to their question. An alternative to the more common search engine approach to knowledge retrieval, a Virtual Agent provides specific answers. Release 5 of noHold's InstantSupport[TM] is available now and noHold has started migrating existing customers of its on-demand service to Release 5. The new release provides hundreds of new features, a new knowledge management architecture, and extensive improvements to its patented Virtual Agent technology; a monumental mon·u·men·tal adj. 1. Of, resembling, or serving as a monument. 2. Impressively large, sturdy, and enduring. 3. release that sets a very high bar in consumer-facing knowledge management applications to improve Customer Satisfaction. The salient new features of Release 5 include the following: * Vast improvements to an already leader technology, noHold's Virtual Agent, provide an unparalleled user experience. A Virtual Agent can now 'learn' on its own from past sessions, it can better understand user's intent and supports dynamic user input during dialogs for a more personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. user experience. Virtual Agents now support unlimited number of tiers in decision trees thus able to deal with the most complex of domains and issues. The context-driven and dynamically generated answers provide also a new level of personalization Custom tailoring information to the individual. On the Web, personalization means returning a page that has been customized for the user, taking into consideration that person's habits and preferences. of the customer experience. * A new internal knowledge representation that separates knowledge, meta-data, domains, and portals, facilitates knowledge re-use, provides a new platform for the new generation of content management tools that equip e·quip tr.v. e·quipped, e·quip·ping, e·quips 1. a. To supply with necessities such as tools or provisions. b. power users and knowledge specialists with very powerful and sophisticated tools, while giving subject matter experts the simplicity and speed to contribute new content. To read the full press release and complete list of features, please visit: http://www.nohold.com/news/pressreleases/2008/08_10_28_release_5.htm About noHold, Inc. noHold is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Coming from a Web server. See Web application. self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Comcast, Cisco (Linksys), Acer Acer trees of the family Aceraceae. Acer rubrum ingestion of wilted or dries leaves of this tree causes acute hemolytic anemia characterized by red urine, jaundice, anemia and methemoglobinemia in horses. , ViewSonic and a host of industry leaders. www.nohold.com |
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