Announcing ESO, Powering Enterprise Service Optimization.Business Editors AUSTIN, Texas--(BUSINESS WIRE)--March 13, 2002 Proven Optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. Capability Powers Service Organizations PointServe, the leader in enterprise software that powers dramatically better customer service through service supply chain optimization Supply Chain Optimization is the application of processes and tools to ensure the optimal operation of a manufacturing and distribution supply chain. This includes the optimal placement of inventory within the supply chain, minimizing operating costs (including manufacturing costs, , announces ESO ESO European Southern Observatory ESO Educación Secundaria Obligatoria (Spain: compulsory secondary education) ESO European Organisation for Astronomical Research in the Southern Hemisphere ESO Edmonton Symphony Orchestra (TM), the software engine that powers enterprise service optimization. ESO(TM), for Enterprise Service Optimization(TM), provides sophisticated optimization routines that address the complexities facing today's service organizations. This solution includes intelligence for strategic and tactical forecasting, appointment setting and allocation, shift scheduling, real-time scheduling, preventative maintenance scheduling, detailed geographic routing Geographic routing (also called geogrouting or position-based routing) is a routing principle that relies on geographic position information. It is mainly proposed for wireless networks and based on the idea that the source sends a message to the geographic location and locating, and advanced integration services. The combination of these capabilities creates a comprehensive platform from which PointServe's customers maximize service delivery within the constraints of business objectives. PointServe's unique approach to service supply chain optimization has been its strength since its inception. PointServe-powered optimization serves a pivotal role within large service organizations today. ESO(TM) joins PointServe software products ServiceLogic(TM), the leading application for mobile workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. and customer care, and ServiceXchange(TM), first to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. an Internet-based marketplace for service scheduling and optimized fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. . These software capabilities have inherent ties and commonalities; yet empower top service organizations and service providers in complementary ways. "ESO leverages PointServe's investment in this valuable technology," says Ed Powell, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of PointServe. "Our move is in direct response to requests from customers, prospects and business partners. ESO is creating new market traction for PointServe." About PointServe PointServe is the leader in service supply chain management for the enterprise, powering dramatically better customer service through cross-organizational optimization. Clients deploy PointServe solutions to empower their organization. ServiceLogic(TM) is a Web-based, wireless application for mobile workforce management. ServiceXchange(TM) is an Internet-based solution for scheduling, routing, and field service. Optimization solutions from PointServe provide a crucial competitive edge for leaders in telecommunications, utilities, and technology, such as Southern Union Gas and Time-Warner Cable. PointServe is on the Web at http://www.PointServe.com. PointServe, the PointServe logo, ESO(TM), Optimization Platform(TM), ServiceLogic(TM), and ServiceXchange(TM) are trademarks or registered trademarks of PointServe Corporation. |
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