Ann Taylor Selects Convergys to Provide Client Service for AnnTaylor.com and 1.800.DIAL.ANN.Business Editors CINCINNATI--(BUSINESS WIRE)--Dec. 14, 2000 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing and customer care services, announced today it has signed a contract with Ann Taylor Notable people named Ann Taylor include:
Ann Taylor's Online Store and 1.800.DIAL.ANN Client Contact Center extends the reach of the Ann Taylor experience and fulfills their clients' expectations for multi-channel shopping. Convergys' integrated contact centers blend the latest web-based customer service technologies with traditional channels such as phone, fax, mail, and interactive voice response to help promote customer satisfaction and loyalty. "Convergys brings a unique blend of high-technology and high-touch service that is particularly beneficial to quality-focused retailers like Ann Taylor," said Ron Schultz, president of Convergys' Customer Management. "We look forward to helping Ann Taylor not only answer client inquiries and consult on wardrobe and gift purchases, but also build strong and reliable relationships with their clients." Convergys' extensive experience in developing and implementing innovative customer care solutions will enable Ann Taylor to provide customized one-to-one attention to their clients' evolving wardrobing needs. By enriching each customer interaction - whether through expert live-agent assistance, a wide range of state-of-the-art customer management technologies, or a combination of these - Convergys helps its clients increase customer satisfaction and improve customer loyalty. About Ann Taylor AnnTaylor Stores Corporation (NYSE:ANN) is one of the country's leading women's specialty retailers, operating 467 stores in 42 states, the District of Columbia District of Columbia, federal district (2000 pop. 572,059, a 5.7% decrease in population since the 1990 census), 69 sq mi (179 sq km), on the east bank of the Potomac River, coextensive with the city of Washington, D.C. (the capital of the United States). and Puerto Rico Puerto Rico (pwār`tō rē`kō), island (2005 est. pop. 3,917,000), 3,508 sq mi (9,086 sq km), West Indies, c.1,000 mi (1,610 km) SE of Miami, Fla. . Renowned for its updated classic style, Ann Taylor offers a full spectrum of refined to relaxed wardrobing options to suit its clients' lifestyle needs. The Company's stores offer a full range of suits and separates, dresses, tops, shoes and accessories. About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500, is the global leader in providing outsourced, integrated, billing and customer care services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys contact centers handle more than one million customer interactions each day. Convergys (SM) provides billing, customer care, and employee care services to the top companies in a wide range of industries, including telecommunications, Internet, cable and broadband services, technology, and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , Convergys employs over 45,000 people in its 46 customer contact centers and in its data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America, Israel, and Europe. Convergys is on the Internet at www.convergys.com (Convergys is pronounced: kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis. Convergys and the Convergys logo are service marks of Convergys Corporation.) |
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