Ann Taylor Renews Customer Care Contract with Convergys; Convergys to Provide Client Service for AnnTaylor.com, anntaylorLOFT.com, and 1.800.DIAL.ANN.Business Editors/High-Tech Writers CINCINNATI--(BUSINESS WIRE)--May 19, 2004 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing, employee care, and customer care services, announced today it has renewed its customer care contract with Ann Taylor Notable people named Ann Taylor include:
By providing superior support for Ann Taylor's Online Stores and 1.800.DIAL.ANN, Convergys will continue to extend the reach of the Ann Taylor experience and fulfill customers' expectations for multi-channel shopping. Convergys' blended deployment of IP-based customer service solutions along with traditional phone, fax, and interactive voice response technologies help create a differentiated customer experience for Ann Taylor. "Ann Taylor customers expect only the highest level of customer service in our 656 stores, and we partnered with Convergys to extend and deliver this exceptional care through our online and telephony shopping channels Shopping channels are television specialty channels that present shopping related content, particularly for home shopping enthusiasts. Home shopping pioneers:
"Convergys developed a successful relationship with Ann Taylor because both companies understand the paramount importance of providing a superior service experience to all customers through all communication channels," said Jack Freker, President of Convergys' Customer Management Group. "We look forward to continuing our relationship with Ann Taylor and to helping the company grow its business by establishing and enhancing relationships with their customers." Convergys' extensive experience in developing and implementing innovative customer care solutions will enable Ann Taylor to provide customized one-to-one attention to their customers' evolving wardrobe needs. By enriching each customer interaction - whether through expert live-agent assistance, a wide range of state-of-the-art customer management technologies, or a combination of these - Convergys helps its clients increase customer satisfaction and improve customer loyalty. About Ann Taylor Ann Taylor is one of the country's leading women's specialty retailers, operating 656 stores in 43 states, the District of Columbia District of Columbia, federal district (2000 pop. 572,059, a 5.7% decrease in population since the 1990 census), 69 sq mi (179 sq km), on the east bank of the Potomac River, coextensive with the city of Washington, D.C. (the capital of the United States). and Puerto Rico Puerto Rico (pwār`tō rē`kō), island (2005 est. pop. 3,917,000), 3,508 sq mi (9,086 sq km), West Indies, c.1,000 mi (1,610 km) SE of Miami, Fla. , and also Online Stores at www.anntaylor.com and www.anntaylorLOFT.com About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services See broadband and broadband service provider. , technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries. We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction. Convergys(R) employs more than 55,000 people in 51 customer contact centers and in our data centers and other offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati. (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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