Ann Taylor Renews Customer Care Contract With Convergys.CINCINNATI -- Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), a global leader in providing customer care, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , and billing services will continue to deliver customer service for Ann Taylor Notable people named Ann Taylor include:
Working with Convergys, Ann Taylor has achieved outstanding customer satisfaction scores. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. BizRate, Ann Taylor achieved a 9.5 rating on a scale of 10 versus a 7.68 average for the industry overall in 2005. "As we celebrate our 6th anniversary working together, Convergys continues to be integral to our client service strategy and we look forward to our continued partnership," said Mark Ballard Mark Ballard (born June 27, 1971) is Lord Rector of the University of Edinburgh and co-convener of the Edinburgh Green Party. Ballard was a Member of the Scottish Parliament for Lothians region between 2003 and 2007, representing the Scottish Green Party. , Ann Taylor Vice President, Multi-Channel Client Services. Convergys will continue to provide traditional telephone, fax, and interactive voice response technologies for customer sales and service support in addition to special initiatives for Ann Taylor store customers, online customers, and store associates. About Ann Taylor Ann Taylor is one of the country's leading women's specialty retailers, operating 824 stores in 46 states, the District of Columbia District of Columbia, federal district (2000 pop. 572,059, a 5.7% decrease in population since the 1990 census), 69 sq mi (179 sq km), on the east bank of the Potomac River, coextensive with the city of Washington, D.C. (the capital of the United States). , and Puerto Rico, and also online at www.anntaylor.com and www.anntaylorloft.com About Convergys Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 68,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) |
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