Anheuser-Busch Employees' Credit Union to Implement Maxxar's Transcend ACD System.

Business Editors

DETROIT--(BUSINESS WIRE)--June 3, 2002

Maxxar Corporation, a Microsoft Certified Partner and an ISO 9001 certified company specializing in interactive information solutions and the development and distribution of products providing computer telephony integration, announced that St. Louis, Mo.-based Anheuser-Busch Employees' Credit Union (ABECU) has selected Maxxar's Transcend Automated Call Distributor (ACD) to guide call center agents during calls from members.

ABECU is the third largest credit union in Missouri with more than $550 million in assets and 75,000 members. The credit union selected the system as part of an overall member relationship management program, and the system is set to go live in September 2002.

"The reporting capabilities and the call management abilities of the system really set it apart from the other systems we examined," said Paula Anderson, manager of Marketing Communications for ABECU. "This system will be a tremendous benefit to both our call center agents and managers. The agents will be able to better assess the needs of the members while the system will help managers with both staffing and employee training." The Transcend ACD system will enhance the reporting capabilities of the credit union with the more than 70 detailed reports (1600 data elements available for user-defined reports) on phone, e-mail and Web interactions. In addition, the system will also benefit the credit union by supporting multiple forms of Internet interaction (text chat, scheduled callbacks, net meetings, e-mail routing and tracking).

"The Transcend ACD system will enable our credit union to provide a higher level of service to our members, while also increasing the efficiency of our employees," said Anderson.

In addition to Maxxar's Transcend ACD system, ABECU's Call 24 IVR system is based on Maxxar's Centrum 9000 IVR platform. "There is no greater endorsement for an organization than having an existing customer purchase one of your new products," said Max Bishop, vice president of Sales, Maxxar Corporation. "Anheuser-Busch Employees' Credit Union is an institution that is focused on providing the highest level of customer service to its members, and we look forward to assisting the credit union in this endeavor for many years to come."

About Anheuser-Busch Employees' Credit Union

Anheuser-Busch Employees' Credit Union (ABECU) is a full-service financial institution offering a wide variety of products and services to their members nationwide and around the world. ABECU is currently ranked as a "Top 150" credit union in the U.S. and is a recognized leader in the development of interstate delivery of financial services. ABECU has more than $550 million in assets, 22 locations and 75,000 members.

For more information visit the institution's Web site at www.abecu.org.

About the Maxxar Corporation

The Maxxar Corporation, a Microsoft Certified Partner and an ISO 9001 certified company, specializes in interactive information solutions in addition to the development and distribution of products providing Computer Telephony Integration. Call automation solutions include Call Center management products, Interactive Voice Response and Speech Recognition systems. An international company, Maxxar has four offices in the U.S. as well as one in Toronto.

Maxxar solutions are currently being utilized in the financial industry to enhance productivity, strengthen customer services, and reduce overall operational costs. Maxxar has installed more than 1,500 computer telephony and electronic commerce systems worldwide.

For more information about Maxxar or any of its products and services, contact Max Bishop via e-mail at [e-mail] or write Maxxar Corporation, at 28033 Center Oaks Court, Wixom, Michigan 48393-3327. Or visit the company's Web site at www.maxxar.com.