Angel.com offers CRM by Voice. (New Products).Angel.com, a provider of Web-based speech-enabled telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. applications for businesses, has announced the launch of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. (customer relationship management) by Voice, which was designed to allow companies to deploy voice-enabled, interactive virtual call center and CRM applications quickly. Angel.com's self-service offering aims to provide voice solutions for the most pressing and time-consuming time-con·sum·ing adj. Taking up much time. time-consuming Adjective taking up a great deal of time Adj. 1. CRM needs, including automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. responses to frequently asked questions, phone-based access to account information and interactive customer satisfaction surveys. CRM by Voice is a hosted solution that requires no additional hardware or software purchases and is being offered at what the company considers an affordable price point. Angel.com's online service allows businesses to develop interactive speech applications - called "Voice Sites"--via a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. and self-service tools, Angel.com provides a variety of front-end templates so companies can build and customize a CRM application and integrate with existing onlin e CRM and support solutions. www.angel.com |
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