Andrew L. Michuda named Teltech CEO.

MINNEAPOLIS--(BUSINESS WIRE)--April 1, 1997--Teltech Resource Network Corporation today announced the appointment of Andrew L. Michuda as president and chief executive officer. Michuda, who is currently president of the company's Knowledge-Management Services Division, will assume his new responsibilities immediately. He replaces William J. Zierolf, who has resigned to accept another position.

Michuda, 42, joined Teltech in 1991 as vice president of sales and marketing. In 1995, he founded Teltech's knowledge-management consulting practice, developing it into a multi-million dollar business line and one of the company's fastest-growing service areas. "In today's demanding business environment, an organization's ability to create and apply knowledge is one of the few sustainable sources of competitive advantage," stated Michuda. "Teltech is uniquely positioned to provide integrated access to internal and external sources of information that support knowledge development and use. Our objective is to transition the company toward expanded relationships with our clients based on the emerging need for enterprise-wide knowledge management solutions. I'm very fortunate to have this opportunity to lead the company and the outstanding group of professionals who work here through this important and exciting evolution."

In making the announcement, Teltech founder and chairman Joseph Shuster said, "Andy has distinguished himself through his vision and his mature understanding of what it takes to grow a successful business. He is a respected leader who knows our company and the needs of our markets. Andy was the first to recognize that our core competencies in content sourcing and information management and our understanding of end-user behaviors were relevant to today's corporate knowledge-management challenges. He used that perspective to redefine Teltech's strategic direction. His appointment ensures continuity in the implementation of our vision for the company. He is the clear choice to guide Teltech's ongoing development."

Shuster said, "We are grateful for the significant impact that Bill Zierolf has had on Teltech's progress. His leadership and innovative thought in such areas as product development, distribution and the amassing of proprietary content have been key to our sustained growth. Bill was a principal driver of our strategies for adding value to our research capabilities through more synthesis, analysis and the broader use of experts as sources. His efforts have had a lot to do with the strong momentum of our business."

Prior to joining Teltech, Michuda was general manager of the Technical Services Division of Control Data Corporation. During 10 years at Control Data, he held senior management positions with responsibilities that included sales, marketing, strategic planning and operations. He is a graduate of the University of Wisconsin at Madison.

Teltech is the leading independent provider of research and knowledge-management services to industry. The company uses its research capabilities, collaborative software and proprietary processes to link research to client business applications and deliver filtered technical and business intelligence to the desktop. More than half the Fortune 500 currently turn to Teltech for primary and secondary research, access to technical experts, supplier research, and in-depth technology and market research. In addition, the firm's consulting services assist clients in formulating and implementing enterprise-wide knowledge management strategies and systems.

Teltech Resource Network Corporation is located at 2850 Metro Drive, Minneapolis, Minn. 55425; phone [phone]. The company can also be reached by fax [phone], or via the Internet World Wide Web at http://www.teltech.com.

CONTACT: Ron Helgeson

Teltech Resource Network Corp.

800/833-8330 or

612/851-7500

[e-mail]