Andersen Consulting and edocs Team to Meet Demand for E-Billing.Business Editors/High Tech Writers DALLAS and NATICK, Mass.--(BUSINESS WIRE)--April 26, 2000 Consumers' desire to replace the standard bill-and-envelope billing method is fueling a growing demand for electronic payment and presentment of bills and statements. To meet that demand, Andersen Consulting See Accenture. and edocs, Inc. today announced an alliance to enhance both companies' respective abilities to serve this market. Andersen Consulting, the world's largest technology and management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects firm, and edocs, Inc., a leading provider of Internet billing and customer management software and services, will provide electronic billing Electronic billing is the electronic delivery and presentation of financial statements, bills, invoices, and related information sent by a company to its customers. Electronic billing is also referred to as the following:
prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Dale Raaen, a Partner in Andersen Consulting's Communications/High Tech Global Market Unit, electronic billing also can transform billing departments from cost centers to revenue generators by selling goods, services and advertising space on their e-bills. Under the alliance, Andersen Consulting will offer electronic bill payment and presentment (EBPP (Electronic Bill Presentment and Payment) Sending invoices to customers over the Internet. When payment is due, an e-mail is sent with a link to a Web page that contains the billing information and the payment services that are supported. ) solutions based on edocs' BillDirect product suite to a broad range of industries, including telecommunication, utilities, and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . "Andersen Consulting sees EBPP as a strategic asset in an overall program to attract and retain customers," Raaen said. "We believe Andersen Consulting's experience, combined with edocs' proven BillDirect technology, will be a potent combination. Increasingly, telecommunications and utility companies in the competitive marketplace are under pressure to retain customers, cut costs and build revenue. That's the underpinning of EBPP's potential." According to Raaen, Andersen Consulting formed an edocs/EBPP practice group, trained practice members on the edocs product suite, and is in the process of installing edocs' BillDirect at selected Solutions Centers, venues where industry best practices are exchanged. This will help ensure that clients choosing a joint edocs/Andersen Consulting EBPP solution are provided with the fullest flexibility to integrate into existing systems and have the ability to reach out to their customers wherever and whenever they want their bills and statements. Andersen Consulting and edocs will provide clients' customers with a secure online environment to maintain customer privacy, an easy-to-use interface and free or low-cost access to their bills. "We are pleased to work with the world's largest technology and management consulting firm to deliver the BillDirect solution," said Jim Moran James Patrick "Jim" Moran Jr. (born 16 May 1945 in Buffalo, New York) has represented the 8th congressional district of Virginia since 1991. He is a member of the Democratic Party. His brother, Brian Moran, is a member of the Virginia House of Delegates. , Executive Vice President of Sales and Marketing and cofounder co·found tr.v. co·found·ed, co·found·ing, co·founds To establish or found in concert with another or others. co·found of edocs. "We believe this alliance has the potential to bring edocs' BillDirect solution to more bill and statement issuers in each of Andersen Consulting's key vertical markets, including telecom, utilities and financial services." TXU TXU Texas Utilities (Electric and Gas Company) TXU Transmitter Unit , a global leader in the utilities industry, recently selected the Andersen Consulting/edocs solution to achieve superior customer service in an increasingly competitive environment. "To ensure we continue to exceed our customers' expectations, TXU realized that an innovative billing solution was absolutely necessary in today's Internet based environment," said Don Simpson, Program Services Manager for TXU's Mass Market Services Group. According to Doug Coons, Managing Partner of Customer Relationship Management for Andersen Consulting's Global Utilities Practice, the company and edocs will work together to promote EBPP solutions based on the BillDirect platform. "Effective EBPP requires the ability to display the bill on a company's own Web site, while still being able to send summary bill data to a wide variety of sites more readily accessed by consumers, such as portals or bank Web sites," Coons said. "This is precisely what Andersen Consulting and edocs will provide our clients." About Andersen Consulting Andersen Consulting is a $8.9 billion global management and technology consulting organization whose mission is to help its clients create their future. The firm works with clients from a wide range of industries to bring about far-reaching change by aligning their people, processes and technology with their strategy. Andersen Consulting has more than 65,000 people in 48 countries. Its home page address is http://www.ac.com. About edocs edocs develops, markets, and supports a leading software platform for Internet billing and customer management. edocs' flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , BillDirect, maximizes customer relationships by enabling web-based billing, customer self-service, targeted marketing, and secure content distribution. edocs' products are used by some of the world's largest providers of consumer credit, utility, and billing services, including American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , General Electric Card Services The software support for PC Cards. PC Card applications talk to Card Services. See PC Card. , Southern California Edison Southern California Edison (or SCE Corp), the largest subsidiary of Edison International (NYSE: EIX), is the primary electricity supply company for much of Southern California. It provides 11 million people with electricity. , Boston Edison, TXU, and Moore. For information about edocs, visit our web site at www.edocs.com. |
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