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Articles 1-28 out of 28 article(s) Title Author Type Date Words Semantra 2.5 Strengthens Conversational Analytics for Microsoft Dynamics CRM. Oct 8, 2008 650 Acquiring Intangible Assets. Mar 25, 2008 523 Think about giving customers what they expect. Card, Arthur Jan 18, 2008 668 New Report Assesses the Drivers and Inhibitors to CRM Adoption. Oct 3, 2007 767 Aging Population Creates Wider Customer Base for Cardiac Rhythm Management Devices in Asia. Mar 30, 2007 536 Mergers and acquisitions--three ways to dodge the pitfalls: while mergers and acquisitions can often seem the ideal solution for a company's challenging situation, there are a few basic pitfalls that can make the investment worthless. Be aware of these potential difficulties. St.-Jean, Robert Mar 1, 2007 1063 Aging Population Creates Wider Customer Base For Cardiac Rhythm Management Devices In Asia. Dec 1, 2006 507 Getting the most from your CRM; just because you acquired a system does not mean you are using it to maximum advantage. We asked three banks with CRM to explain what extra steps they had to initiate in order to achieve full utilization. Sablosky, Tanja Lian Nov 1, 2005 2421 The missing link in customer contact solutions. Hunt, Bill Oct 1, 2005 565 Five easy pieces: Web-based initiatives CFOs and CIOs can agree on. Abbott, Kelly Jul 1, 2005 756 Customers at the core: employ a customer-centric business model to ensure member satisfaction. Trochlil, Wes Dec 1, 2004 2781 Leave the box behind and just think. Tehrani, Rich Jul 1, 2004 1120 In search of mediocrity: in CRM, marketing and advertising; An overview of the problems that lead to mediocrity in Corporate America. Tehrani, Nadji Jul 1, 2004 1559 Real-time CRM: a competitive advantage today, a competitive imperative tomorrow? Sedgewick, Ross Feb 1, 2004 1652 Elephants, ponies and cats. (Marketing Solutions). Hall, Robert Apr 1, 2003 686 Outsourced CRM: keep the strategy, lose the infrastructure. (Outsourcing). McMenamin, Mike Industry Overview Jan 1, 2003 2081 Expert advice. Column Dec 10, 2002 789 Customer Experience Management: using technology to build an unshakable customer-supplier relationship. Kiska, John Oct 1, 2002 1533 Driving leadership and innovation: Performance Driven CRM. (Media Bites). Brief Article Sep 1, 2002 204 The essence of CRM success: focus on relationships...otherwise there is no customer to manage! (Publisher's Outlook). Jul 1, 2002 1542 Customer data can yield a marketing gold mine. Jude, Jane Jul 1, 2002 1809 Churn: are rural telcos immune? Fox, Michael; Poje, Missy Statistical Data Included Jul 1, 2002 2204 The customer connection: armed with the knowledge that customers hold the key to their companies' success. CEOs are embracing customer relationship management as a valuable consumer science. (Innovation & the Customer). Teuke, Molly Rose Jun 1, 2002 2720 Using customer information effectively. (Data Management). Chettayar, Krishna Column May 1, 2002 1018 Deployment of e-commerce: Meeting the needs of the cyberconsumer. (Special Focus on E-Business Strategies). Boisvert, Hugues; Begin, Lucie Apr 1, 2002 1913 Once you've found them, never let them go: Integrated Customer Relationship Management (CRM) helps businesses develop new ways to identify and retain profitable customers. (Business Strategies). Budhwani, Karim Apr 1, 2002 1359 Rethinking CRM -- Is It Worth It? Pieroni, William Brief Article Nov 1, 2001 604 The evolution of customer relationship management: From a market of millions to a million markets of one. Fusaro, Lucy Brief Article Dec 22, 1999 863