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Articles 1-35 out of 35 article(s) Title Author Type Date Words Managing customer profitability: determine which customers are most valuable to your organization. Epstein, Marc J.; Friedl, Michael; Yuthas, Kristi Dec 1, 2008 3326 Deborah Szekely: founder of the fitness spa movement. Roderick, Kyle Jul 1, 2008 3300 True value: top producers never forget that there are two sides to every sale. Cunningham, Sharon Apr 1, 2008 498 Between a rock and a hard place: agents may find themselves in the difficult position of having to prove they did the best thing for their clients. Verzone, Ronald D. Apr 1, 2008 540 How Employee and Customer Engagement Interact; It's not quite as simple as "engaged employees create engaged customers." Here's why. Fleming, John H.; Asplund, Jim Dec 13, 2007 890 Leveraging the retention lifecycle. Clapp, Bruce Oct 1, 2007 610 Seller disclosure and buyer knowledge: how they affect market value. Robinson, Rudy R., III; Lucas, Scott R. Mar 22, 2007 3552 How to placate the disgruntled. Brief article Dec 1, 2006 247 The dynamics of business revenue: understanding the dynamics of revenue stream is an essential part of a company's planning process. Lowry, John Dec 1, 2006 792 The extraordinary every day. Vasilash, Gary S. Sep 1, 2006 666 What do customers want? Ask them. Zager, Masha Sep 1, 2004 1524 Performance management drives the call center. Turley, Rosemary Jul 1, 2004 2278 VoIP in the call center: have we found the holy grail? McFadden, Joseph Apr 1, 2004 1870 Empirically testing the boundaries of benevolence in asymmetric channel relations: a response to economic dependence. Gassenheimer, Jule B.; Houston, Franklin S.; Manolis, Chris Mar 22, 2004 7093 How may I be of service? What 'service' means depends upon who is asked. Bigelow, Peter Oct 1, 2003 905 Field work: a firm's database intelligence and capabilities can serve as an important barometer of its growth potential. Andy Wood explains the value of customer and prospect databases as a corporate asset. Wood, Andy Sep 1, 2003 808 Hong Kong[acute accent]s Code of Practice on Protection of Customer Information for Fixed and Mobile Service Operators. Jun 26, 2002 2124 Consumer marketing and employment recruitment programs take top slots in minority outreach survey. (FW Focus Women In Franchising). Brief Article Apr 1, 2002 196 Checking the consumer's pulse. (CEO2CEO Discussion). Brief Article Jan 1, 2002 641 What should A Company Expect from its Marketing Program?: Eight ways to Evaluate Results. Graham, John R. Dec 22, 2001 1583 The Shocking Truth About Your Image. Mowatt, Jeff Brief Article Sep 22, 2001 923 Marketing Update. Brief Article Feb 1, 2001 972 Its the People. Berman, Eileen L. Brief Article Sep 1, 2000 755 CRM more than cheap priced product offerings. TROUT, PETER Brief Article May 31, 2000 507 Customer service still counts. Donegan, Priscilla Brief Article Feb 1, 2000 1005 What can your customers do for you? Rigsbee, Edwin Richard Oct 1, 1998 807 Toward an understanding of loyalty: the moderating role of trust. Chow, Simeon; Holden, Reed Sep 22, 1997 9836 Trust busters and builders. Raftery, Dan May 1, 1997 833 Redefining customer service. Simmons, Linda C. Oct 1, 1996 1216 Sales vs. marketing: define and understand the differences. York, C. Merrill May 1, 1996 744 The real cost of customer loss. Barrow, Peter Jun 22, 1994 414 Creating a user-friendly water park; attention to three key areas: leadership, customer relations and an employee handbook, has enabled Kettering's aquatics staff to thrive and succeed. Carmichael, Sonja Cover Story Feb 1, 1994 2418 Doing what comes naturally. Not!!! Law, Fred Apr 1, 1993 895 It pays to insist on better sales forecasts. Warden, T. Jerry Column Oct 1, 1991 881 Why do loyal customers stop coming back? How to keep tabs on your important customers. Popyk, Bob column Jun 1, 1989 1559