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Articles 1-35 out of 35 article(s) Title Author Type Date Words NCB gets real with remote deposit capture. Apr 2, 2008 512 New solution for vehicle acquisition. Brief article Apr 1, 2008 306 The love letter file: displaying and distributing case studies about satisfied customers is a powerful marketing technique that doesn't coast a dime to assemble--but can pay big dividends. Saeks, Ford Apr 1, 2008 1216 Dragnet Clause Is Enforceable. Mar 11, 2008 678 IRS Releases Expanded Governance Guidelines For Exempt Organizations. Mar 4, 2008 498 Meeting the customer's needs. Feb 1, 2008 387 eDominate announces paperless loan origination system. Brief article Jan 1, 2008 142 Service Levels - Why Customers Should Lay The Groundwork. Giverin, Andrew Jun 11, 2007 756 Remote deposit: stimulating the need for a new paradigm. Motley, L. Biff May 1, 2007 578 What do customers want most convenience or trust? Motley, L. Biff Mar 1, 2007 556 In Their Pockets - Sound Advice On Revenue Growth. Nov 24, 2006 2709 A case of mistaken identity. Wright, Rebecca Editorial Nov 1, 2006 644 Green cleaning options becoming more affordable. Doobin, Stan Jun 14, 2006 514 Improving customer service: taking a strategic approach to measuring contact center performance. Heinen, Joe May 1, 2006 1497 The rule of all rules: branding begins with your people: when launching your business, there is more to selling than the product. Proper staff training and service techniques will guarantee business success. Bearer's Gourmet Coffee Shop reports. Fish, Robert P. Column Sep 20, 2005 2181 Satisfaction surveys motivate customers to buy more products. Brief Article Sep 1, 2005 286 Beyond customer satisfaction. Motley, L. Biff Jul 1, 2005 542 A lesson in customer care. Denes, Shary Brief Article Sep 1, 2004 173 Investing in your customers. Palm, Gene; Coffey, John J. Jun 1, 2004 610 Determinants of e-satisfaction in pre-order and post-order phases. Huarng, Adam S. Mar 1, 2004 4216 Effects of components of satisfaction on overall satisfaction in industrial markets. Preis, Michael W. Mar 1, 2004 2929 Consumer satisfaction with community mental health care in Durban. Almeida, Renee; Adejumo, Oluyinka Mar 1, 2004 4213 How may I be of service? What 'service' means depends upon who is asked. Bigelow, Peter Oct 1, 2003 905 Deployment of customer needs in the QFD using a modified Kano Model. Tontini, Gerson Mar 1, 2003 6011 An information threoretic approach to modeling customer satisfaction for low-tech industrial offerings. Kellar, Gregory M. Feb 1, 2003 5055 No secrets. (Marginal). Vasilash, Gary S. Oct 1, 2002 684 The Customer In Jeopardy. Jul 1, 2001 4051 Satisfaction -- The Basis of Client Loyalty. McCarville, Ron Nov 1, 2000 2251 Billing errors cost customers plenty. Bersch, Carren Jan 1, 2000 225 Is your accounting firm truly marketing oriented? A checklist. Friedman, Hershey H.; Giladi, Kreindy; Lewis, Barbara Jo May 1, 1999 2942 In the long run: the lifetime value of the typical customer. Tucker, Robert B. Apr 1, 1999 804 Redefining customer service. Simmons, Linda C. Oct 1, 1996 1216 How to keep your clients satisfied. Zorski, Christopher Feb 1, 1996 1413 Mass customization and one-to-one marketing represent the key to keeping customers forever. Jan 15, 1996 1193 Is your customer DOA? McVerry, John Nov 1, 1995 1782