An important message from the publisher of customer inter@ction solutions[TM] magazine. (Publisher's Outlook).Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. Dear Loyal Reader: Although the communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry market has been in turmoil lately due to recessionary market conditions, with many market segments experiencing sudden and deep downturns, there are several segments that are "weathering the storm" better than others, and even experiencing an increase in opportunities. Of these market segments, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and contact center products and services are holding their own, In such a rapidly changing marketplace, TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center was compelled to respond in order to take advantage of these opportunities. We have decided to make an important change in our flagship publication, Customer Inter@ction Solutions TM -- a change that will result in a much stronger, and much more competitive publication. As of the February 2002 issue, TMC will be integrating Communications Solutions TM magazine into Customer Inter@ction Solutions[TM], which will begin to incorporate key editorial elements of the publication. Additionally, Customer Inter@ction Solutions[TM] will enjoy substantial growth in its circulation base with the addition of 20,000+ new subscribers. This combination of winning editorial and deep industry penetration will serve to bolster This article is about the pillow called a bolster. For other meanings of the word "bolster", see bolster (disambiguation). A bolster (etymology: Middle English, derived from Old English, and before that the Germanic word bulgstraz an already strong publication that has continuously been at the forefront of the CRM and contact center industry since 1982. "It's been an honor to serve the contact center industry for 20 years. Today, businesses are more alert to the needs of their customers, and therefore, the contact center and its functions have grown measurably. Although the business of serving customers has remained the same in its goals and principles over the years, the Years, The the seven decades of Eleanor Pargiter’s life. [Br. Lit.: Benét, 1109] See : Time technologies behind customer service have evolved rapidly and it has always been TMC's policy to adapt to meet the needs of its core markets, I am looking forward to a newly energized publication that will better reach out to contact center industry professionals," said Linda Driscoll, Executive Editorial Director of Customer Inter@ction Solutions[TM]. The newly integrated publication will continue under the Customer Inter@ction Solutions[TM] brand, and will include a section featuring key elements of Communications Solutions[TM]' coverage of enterprise communications technologies, including PC- and IP-PBXs, industrial computing platforms See platform. , CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. and mobile CRM, which have become increasingly important to the contact center as its influence and functions spread throughout the collaborative enterprise. Customer Inter@ction Solutions[TM] will incorporate 20,000+ of Communications Solutions[TM]' most influential subscribers in terms of purchasing power Purchasing Power 1. The value of a currency expressed in terms of the amount of goods or services that one unit of money can buy. Purchasing power is important because, all else being equal, inflation decreases the amount of goods or services you'd be able to purchase. 2. , who meet Customer Inter@ction Solutions[TM]' already stringent demographic requirements, creating a highly targeted publication of 70,000 subscribers. New, additional subscribers include corporate management, IT/MIS and other technical professionals, and call/contact center operators. With over 92 years of combined industry-related experience among its editorial TM staff, Customer Inter@ction Solutions[TM] is already the industry's most credible source of information and news about CRM, contact center, field sales and support, and e-sales/e-service technologies, products and services, and this consolidation serves to make Customer Inter@ction Solutions[TM] an even more powerful voice of the industry. Sincerely, Nadji Tehrani TMC Chairman, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and Executive Group Publisher ntehrani@tmcnet.com |
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