An Analysis of Zurich Financial Services CSC Deal Which is Worth Approximately $1.3bn over Seven Years.DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c28617) has announced the addition of Strategic Application Outsourcing: Zurich FS to their offering. Strategic application outsourcing is emerging as a key trend in the application outsourcing market. The brief outlines our view of this emerging market and analyses the Zurich Financial Services Zurich Financial Services Group is a major financial services group based in Zurich, Switzerland. Global operations North America The US consumer market is served primarily by Farmers Insurance Group the third largest personal lines property & casualty insurance CSC (Card Security Code) A three- or four-digit number printed on the back of credit cards for security purposes. Called "Card Verification Value" (CVV) by Visa, "Card Validation Code" (CVC) by MasterCard and "Card Identification (CID) by American Express and Discover, deal, worth an estimated $1.3bn over seven years. The brief focuses on outsourcing drivers, IT organizational structure  This article has no lead section.To comply with Wikipedia's lead section guidelines, one should be written. , procurement The fancy word for "purchasing." The procurement department within an organization manages all the major purchases. , transformation and retained functions Scope The brief gives a market overview analyzing trends and developments in the application outsourcing market focusing on Zurich Financial Services. Contextualizes the Zurich Financial Services - CSC contract through analyzing Zurichs background and overall IT strategy Examines the objectives set out by Zurich, the means by which it has set out to achieve these with CSC and the resulting structure and processes Highlights FSIs are increasingly accepting of using offshore resources and are keen to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the benefits. However, after years of offshore dominated development of the application services See ASP and Web services. market, increasingly credible global sourcing strategies are putting the proverbial pro·ver·bi·al adj. 1. Of the nature of a proverb. 2. Expressed in a proverb. 3. Widely referred to, as if the subject of a proverb; famous. ball back in the court of the traditional onshore vendors. Zurichs retained function is a strategy, management and vendor liaison function. The retained function is responsible for the business relationship with CSC, for setting out the strategic direction of development, for translating business needs into IT requirements and for interactions with the outsourced function at all levels. Transformation of the application services function and of the benefits delivered to the business side were fundamental drivers for seeking an outsourced solution for Zurich. The effort has thus far has been centered on: -staff, -software portfolio and -process. Reasons to Purchase Learn from the market shaping strategic application outsourcing deal between Zurich FS and CSC Understand the dynamics and growth potential for the application outsourcing market to improve marketing and sales efficiency Understand the key success factors that vendors addressing this market need to be aware of in order to be successful over the next 18 months Topics Covered CHAPTER 1 INTRODUCTION CHAPTER 2 MARKET CONTEXT Introduction Strategic application outsourcing changes deal structure Core applications increasingly outsourced as market confidence in vendors grow Role reversal In psychodrama, role reversal is a technique where the protagonist is asked, by the psychodrama director, to exchange roles with another person (an auxiliary ego) on the psychodrama stage. The former assumes as many of the roles of the other as possible and vice versa. as onshore becomes key to strategic outsourcing? CHAPTER 3 ZURICH FINANCIAL SERVICES CASE STUDY Background: outsourcing as a reaction to overall IT strategy Key deal facts Application outsourcing objectives Impact of outsource impact on structure and process Retained function Transformation of outsourced function Change initiatives and procurement CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. check list CHAPTER 4 APPENDIX Future readings SPP (1) (Scalable Parallel Processor) A multiprocessing computer that can be upgraded by adding more CPUs. (2) (Standard Parallel Port) The Centronics parallel port that was used on the first PCs. writing team LIST OF FIGURES Figure 1: Organizational structure has been transformed Figure 2: Technology decision framework for Zurich-CSC relationship Figure 3: Outsourcing check-list based on key CIO take-outs from the Zurich-CSC relationships For more information visit http://www.researchandmarkets.com/reports/c28617 |
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