Amtrak.

Introducing New Ways of Looking at Train Travel

Last year, more people took the train than any year in Amtrak history. Why? More than 22 million people boarded Amtrak trains Last year. Why did they choose the train? Because something's happening at Amtrak. Change. New trains. New services. New amenities. New ways of looking at train travel. That change is transforming travelers' views.

Amtrak today--25,000 employees retrained and ready to serve you

Service. Everyone in the travel industry talks about it. Here's what we've done about it. Over the past year, Amtrak conducted a comprehensive training program for all of its 25,000 employees. Everyone--from engineers to ticket agents, conductors to cafe car attendants. Through this training, employees have been empowered to take personal initiative and do whatever is necessary to solve a guest's problem. How serious are we about exceptional service? If something isn't right, talk to any Amtrak employee and we'll try to make it right. And we put that in writing with the Amtrak Satisfaction Guarantee.

Amtrak's satisfaction guarantee

On July 4, 2000, we introduced the Amtrak Satisfaction Guarantee. If you're not completely satisfied with your trip, you'll receive a voucher toward your next trip. We did it because service, satisfaction, and a smooth, comfortable, on-time, hassle-free trip is what travelers demand and deserve today. And we think that our guarantee is working. Since it was introduced, less than one half of 1 percent of passengers have asked for a voucher.

Acela

That one word alone has the potential to change travel in the busiest corner of the United States. Acela is Amtrak's new, state-of-the-art, high-speed train between Boston, New York, and Washington, D.C. Acela gives business travelers a modern office that reaches speeds of 150 mph. Cabins have spacious overhead compartments for all of your luggage; plush, roomy seats; conference tables; in-seat electrical outlets for laptops; and phones. And, when you feel like taking a break, you can stroll to the new cafe car to sit over a good cup of coffee and watch the countryside go by.

Amtrak guest rewards

Truly one of the most flexible loyalty programs in the travel industry, Amtrak Guest Rewards enables members to earn points for travel on board Amtrak and transfer points to United, Continental, and Midwest Express. In addition members can exchange points with the Hilton Honors Program, and earn free stays with Hilton Honors hotels, Westin, Sheraton, Four Points, St. Regis, Luxury Collection, and W hotels, as well as Marriott hotels. Members also have the ability to earn free car rentals from Hertz.

Down the line

Amtrak has unveiled a bold, long-term plan to relieve the nation's chronic highway and airport congestion and provide travelers with more choice. The 20-year plan is designed to modernize and expand the passenger rail system nationwide and accelerate plans for high-speed service in 11 designated corridors.

We've come a long way. And we know we can do better. More than 22 million people took Amtrak last year. They boarded downtown, arrived downtown. They had room for their bags, room to work, room to read, relax, think. They experienced a level of service unparalleled in the travel business. They watched the countryside go by at speeds that thrilled them. They arrived feeling a little better, a little more refreshed, and, in the stressful world of travel, perhaps even a little more civilized. They took the train. Take a look at Amtrak today. You might be surprised at what you see.