Amtrak Employees Stand Behind the "Superior Service" Motto of their Coast Starlight; An Amtrak First -- Quality Service Guaranteed.LOS ANGELES--(BUSINESS WIRE)--April 26, 1996--Amtrak employees are so committed to providing quality service on the Coast Starlight star·light n. The light from the stars. starlight Noun the light that comes from the stars Noun 1. , they will even guarantee it. Effective May 1, if the service provided by employees aboard the Coast Starlight does not meet passenger expectations, Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run will issue a credit for the value of the one-way ticket good toward another trip on the Coast Starlight. The service guarantee is consistent with the philosophy of the employees who are part of the Coast Starlight team, who believe that satisfying every customer is essential to the train's success. "The great reputation of the Coast Starlight is largely the result of the outstanding employees who have put their heart and soul into the recent upgrades," said Brian Rosenwald, product line director of the Coast Starlight. "The service guarantee is about every employee taking a pledge to deliver excellence to our customers." The recent service enhancements aboard the Coast Starlight were designed to restore the pleasure to rail travel by providing a unique "land cruise" travel experience. Both coach and first-class customers enjoy the Coast Starlight's enhanced new menu served with special wines from the regions along the Coast Starlight route and meals prepared by chefs who have attended the Culinary cu·li·nar·y adj. Of or relating to a kitchen or to cookery. [Latin cul  n Institute of America.
Exclusive to the Coast Starlight is the Pacific Parlor Car, a first-class lounge for sleeping car customers. In addition to a reading library, board games This is a list of board games. This page classifies board games according to the concerns which might be uppermost for someone organizing a gaming event or party. See the article on game classification for other alternatives, or see for a list of board game articles. for kids and adults, morning and afternoon beverage and snack service and showings of feature-length films, first-class customers also enjoy a wine-tasting or champagne reception with complimentary fresh fruit and cheese. Among the on-board On board usually means to be traveling on some vehicle. For example, Baby On Board. Compare with overboard. Metaphorically, the term on-board is often used to refer to some piece of technology that is integrated in a moving vehicle, for example: Magicians are listed by the most common name used in performance. , comedians A comedian is one who entertains through comedy, such as jokes and other forms of humour. Comedians (English language) A
The service guarantee applies only to the service provided by Amtrak employees on the train through Dec. 31, 1996 and does not apply to on-time performance, mechanical equipment difficulties, or specific amenities. Should a service inadequacy develop on board, customers should notify the conductor or chief of on-board service and give the crew one chance to correct the problem. If still not satisfied, customers will obtain a service discrepancy DISCREPANCY. A difference between one thing and another, between one writing and another; a variance. (q.v.) 2. Discrepancies are material and immaterial. report from the conductor or chief of on-board service. Within 30 days of actual travel date, the customer must send a short note explaining the service problem along with the original ticket stub A small software routine placed into a program that provides a common function. Stubs are used for a variety of purposes. For example, a stub might be installed in a client machine, and a counterpart installed in a server, where both are required to resolve some protocol, remote procedure and discrepancy report in order to receive a Coast Starlight service credit. For tickets involving more than one train, customers will receive a credit equal to the ticket value of the Coast Starlight portion of the trip. For round-trip Coast Starlight tickets, the credit will be based on half of total fare. The credit must be used for travel on the Coast Starlight within one year of the issue date and is not transferable or redeemable Redeemable Eligible for redemption under the terms of an indenture. for cash or additional credit. The 1,389-mile route of the Coast Starlight between Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. and Seattle offers some of the most spectacular scenery in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. -- the Pacific Ocean in California, the Cascade Mountains Cascade Mountain can refer to:
 `jĕt), arm of the Pacific Ocean, NW Wash., connected with the Pacific by Juan de Fuca Strait, entered through the Admiralty Inlet and extending in two arms c. in Washington.
For more information related to the Coast Starlight, schedule and fare information, call 800-USA-RAIL or your local travel agent. -0- The 1996 Coast Starlight Service Guarantee Every employee who is part of the Coast Starlight team is here for one purpose -- to ensure that you, the customer, have a wonderful travel experience. We are so confident that your trip will be a pleasant one that we make you the following guarantee: If the service of any employee aboard the Coast Starlight does not meet or exceed your expectations, we have not earned the cost of your ticket, and will issue a Coast Starlight service credit for the full value of the one-way Coast Starlight portion of your ticket. The Fine Print: 1) This service guarantee applies only to all customer service responsibilities of personnel who work aboard the Coast Starlight, and applies to all Coast Starlight travel between May 1, 1996 and Dec. 31, 1996. It does not apply (for example) to mechanical equipment difficulties, on-time performance, or service amenities. 2) Should a service problem develop on board, you must give us one (and only one) chance to correct the problem in timely and satisfactory way. Please notify the chief of on-board service or conductor of the problem as soon as is possible. If you are still not satisfied, obtain a Coast Starlight Service Discrepancy Report form from the chief of on-board service or conductor to verify date and train. Within 30 days of the actual travel date, you must send a short note (include your discrepancy form and your original ticket stubs stubs The shares of equity in a firm that is financed almost completely with debt. Stubs are often created when firms go through a leveraged buyout or pay big cash dividends in order to fend off a takeover. ) explaining what went wrong with the service to me at the following address: Brian Rosenwald, Director, Coast Starlight Amtrak Station 800 North Alameda Alameda (ăləmē`də, –mā`də), city (1990 pop. 76,459), Alameda co., W central Calif., on an island just off the eastern shore of San Francisco Bay; settled 1850, inc. as a city 1884. Street Los Angeles, CA 90012 (Amtrak is not responsible for incomplete, late, lost or misdirected mail) 3) This offer applies only to verified problems with employee service on board the Coast Starlight. The service credit will be good for travel only on the Coast Starlight within one year of issue date. Credit is not transferable and not redeemable for cash or additional credit. One credit per household. On tickets involving more than one train, you will receive a credit equal to the ticket value for the Coast Starlight portion of the trip. For round-trip Coast Starlight travel, if service discrepancy occurs in one direction, the credit will be based on half total fare. That's it -- no other rules! We make this pledge because we know you had a choice when you made your plans, and we know we aren't the fastest, or the least expensive way to travel between Los Angeles and Seattle. But we believe we offer the best service experience in America, and every employee that stands behind the Coast Starlight has taken the pledge: We Are Here To Be Of Service To You. CONTACT: Amtrak Dominick Albano, 510/238-4360 |
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