Amisys Synertech Inc. (ASI) Introduces Advanced Customer Service Application; New Solution Integrates Health Plan Operations Across the Enterprise to Improve Payers' Ability to Respond to Customers' Needs.ROCKVILLE, Md. -- ASI ASI, n See Anxiety Sensitivity Index. , the market leader for providing in-depth software products and state-of-the-art outsourcing and claims processing services for healthcare payers, today announced the general availability of the Advanced Customer Service Application (CSA (1) (Canadian Standards Association, Toronto, Ontario, www.csa.ca) A standards-defining organization founded in 1919. It is involved in many industries, including electronics, communications and information technology. ), an enterprise-wide customer service and workflow tool that optimizes productivity, accelerates issue follow-up and increases customer satisfaction. The application automates customer service functions across all departments and was designed specifically around the unique workflow needs of payer organizations, enhancing their ability to respond to members, providers, brokers and employer groups. The new solution streamlines on-the-fly call resolution through an intuitive system Intuitive™ system Cybersurgery A proprietary minimally invasive surgical system which provides 3D visualization and translates the surgeon's hand movements into precise microsurgical movements via 8 mm ports. Cf Cybersurgery. design that provides staff with easy access to the critical information required to promptly respond to customers' issues. Call center staff productivity is increased immediately through point and click navigation, drop-down lists, automated form completion and on-line documentation. Beyond the call center, Advanced CSA enables staff in claims, provider relations, membership and other departments within the organization to interface with customer service resources for accelerated resolution of customer inquiries. The application eliminates lengthy e-mail chains and multiple follow-up calls between departments, maximizing staff productivity across the entire organization as they work together to resolve customer issues. "As part of our ongoing commitment to providing new and innovative solutions designed to alleviate the business challenges of our customers, ASI is pleased to introduce our new Advanced CSA," said Homer Fiuzat, Senior Vice President, Product Design and Marketing. "With quality customer service a strategic imperative in every successful business, ASI's Advanced CSA enables organizations to efficiently integrate all of their departments to ensure delivery of superior service to their customers." Featuring fully documented transaction logs, Advanced CSA assists in ensuring compliance with Sarbanes-Oxley audit provisions. Additionally, development of the application using Java, J2EE (Java 2 Platform, Enterprise Edition) A platform from Sun for building distributed enterprise applications. J2EE services are performed in the middle tier between the user's machine and the enterprise's databases and legacy information systems. and Web Portlet A small window on a portal page. Portlet technology allows a portal page to be customized more quickly either internally by the development team or by the end user. Portlet technology can come as an adjunct to a portal server or as optional interfaces to ERP applications. technology combined with the open source JBPM JBPM Jean Baptiste Poquelin Moliere JBPM Java Business Process Management workflow engine Workflow engine is a software application meant to manage and execute modeled business processes. It is a key component in workflow technology. It will typically make use of a database server. provides significant integration opportunities. Organizations can take advantage of the application's pre-configured workflows or it can be customized to accommodate individual requirements. About Amisys Synertech Inc. (ASI) ASI (www.asihealth.com) advances health plan business through its industry-leading products and services. The company delivers comprehensive, mission-critical information management software products and Web capabilities that meet the needs of nearly every healthcare payer model. ASI also provides leading business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in and application hosting for health plans, supporting a multimillion-member base through its claims processing and consumer-directed services. ASI has offices in Rockville, Md., Harrisburg, Pa., Dubuque, Iowa Dubuque is a city in the U.S. State of Iowa, located along the Mississippi River. Its population was estimated at 57,696 in 2006,[3] making it the eighth-largest city in the state. and Hyderabad, India. |
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