Ameritech signs agreement with Astea International; Ameritech licenses Astea's DISPATCH-1 and PowerHelp Software Solutions.CHALFONT, Pa.--(BUSINESS WIRE)--Sept. 20, 1995--Astea International (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ATEA), a leading supplier of customer interaction software, today announced that it has signed an agreement with Ameritech Customer Business Services, a division of Ameritech Corp., for the license of Astea's DISPATCH-1 field service and PowerHelp help desk software products. Ameritech Corp. is a leading provider of communication services. The terms of the agreement were not disclosed. DISPATCH-1 DISPATCH-1 is the industry's most widely used customer service automation solution. It currently supports approximately 10,000 service providers for call center management, contract administration, distribution/logistics, depot and finance management in over 300 companies worldwide. DISPATCH-1's comprehensive group of decision support and access modules enable customers, service technicians and managers to access critical information, automate To turn a set of manual steps into an operation that goes by itself. See automation. the service process, and manage all aspects of their customer interaction process. Now in release 6.0, DISPATCH-1 is a scalable system that can be configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: to function on a global level with multi-lingual capabilities. PowerHelp PowerHelp is Astea's popular help desk software system that provides support technicians with the comprehensive tools and knowledge they need to diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease. di·ag·nose v. 1. To distinguish or identify a disease by diagnosis. 2. and resolve problems quickly and accurately. Astea has established a leadership position in the high-growth help desk software market through its distinct features such as CASE-1, the industry's only case-based reasoning An AI problem solving technique that catalogs experience into "cases" and matches the current problem to the experience. Such systems are easier to maintain than rule-based expert systems, because changes require adding new cases without the complexity of adding new rules. module that is fully integrated with help desk software. Case-based reasoning in CASE-1 uses artificial intelligence methods to continually make PowerHelp "smarter" in a specific context so that help desk professionals can respond to support questions with increasing accuracy. Astea International Astea International develops, markets and supports client/server based customer interaction software. Its products enable organizations of all sizes across a range of industries to automate and streamline their customer support, field services and sales automation Sales Automation - Sales Force Automation operations. Astea's customers include such leading companies as AT&T Global Information Systems and Network Wireless Business Systems Units; Motorola Inc.; Northern Telecom Inc.; Ricoh Corp.; Savin savin a neurotoxic war gas similar to organophosphorus insecticides but considerably more toxic, as demonstrated in the Tokyo subway massacre in 1995. Corp.; Allen-Bradley and E.I. du Pont Du Pont (d  pŏnt), family notable in U.S. industrial history. The Du Pont family's importance began when Eleuthère Irénée Du Pont established a gunpowder mill on the de Numours & Co. CONTACT: Astea International Maureen MacGregor, 617/275-5440 or Sharon-Merrill Maureen Wolff-Reid, 617/262-1800 |
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