Americom Wireless Debuts High-Tech Dallas Handset Processing Center.DALLAS--(BUSINESS WIRE)--May 7, 1998--Americom Wireless Services today announces the grand opening of its specialized Handset Processing Center in the greater Dallas area. This facility ranks at the forefront of high-technology with state-of-the-art security, testing facilities and electrostatic discharge (hardware, testing) Electrostatic Discharge - (ESD) One kind of test that hardware usually has to pass to prove it is suitable for sale and use. The hardware must still work after is has been subjected to some level of electrostatic discharge. protection (ESD (1) (Electronic Software Distribution) Distributing new software and upgrades via the network rather than individual installations on each machine. See ESL. ). This center is equipped to handle wireless handset refurbishment re·fur·bish tr.v. re·fur·bished, re·fur·bish·ing, re·fur·bish·es To make clean, bright, or fresh again; renovate. re·fur , repair, warranty dispositioning, replacement, shipping and tracking, failure analysis and inventory control. This enables wireless carriers and manufacturers to outsource handsets to a complete turnkey solutions provider. Americom is partnering with UPS/WLL and is co-locating this facility with WLL See wireless local loop and PHS-WLL. , which enables Americom to offer quick delivery of refurbished handsets via UPS two-day ground transportation. This ensures customers of fast response to all their handsets needs. This Dallas center has the capacity to accommodate 50 technicians across two shifts. The state-of-the-art facility is complete with shielded RF test rooms and the latest in battery reconditioning technology and boasts and ESD protected environment. In addition, technicians are equipped and trained for component-level work by multiple wireless handset manufacturers. As an integrated part of its offerings, Americom ensures reliable security and access control in this processing center through authorized scan cards, 24-hour video surveillance, metal detection devices and a bonded document destruction company. Carriers and manufacturers can rest assured that sophisticated security measures Noun 1. security measures - measures taken as a precaution against theft or espionage or sabotage etc.; "military security has been stepped up since the recent uprising" security are in place to protect vulnerable ESNs from cloning and fraud. The Handset Processing Center's proprietary database systems allows the tracking of phones throughout the process. The assignment of a failure code provides customers with valuable data that can be trended to track recurring problems. "Our quality assurance process empowers each of our operators to be accountable for meeting the high workmanship standards set forth to satisfy customers' needs," said Rob Workman WORKMAN. One who labors, one who is employed to do business for another. 2. The obligations of a workman are to perform the work he has undertaken to do; to do it in proper time; to do it well to employ the things furnished him according to his contract. , general manager of Dallas facility. "Each operator serves as a quality assurance checkpoint (programming) checkpoint - Saving the current state of a program and its data, including intermediate results, to disk or other non-volatile storage, so that if interrupted the program could be restarted at the point at which the last checkpoint occurred. ." "Exceptional quality is the habit of exceeding your customers' expectations," Workman said. This high-quality standard is being established in Dallas and nationwide by Americom. The Dallas facility serves as the third processing center for Americom, and the company plans to open five regional centers to service customers nationwide. Other Handset Processing Centers are currently located in Carson, Calif., and Louisville, Ken. "Our carrier and manufacturer customers believe outsourcing handset processing constitutes the future of handset service and ranks as the best way to continue to generate revenues at best cost," said Mike Gill, Americom president. "These centers allow carriers and manufacturers to concentrate on their respective core competencies A core competency is something that a firm can do well and that meets the following three conditions specified by Hamel and Prahalad (1990):
The Handset Processing Center represents a regionalized center approach to serving the wireless industry with its handsets needs. Americom stands ready to partner with customers to provide total turnkey solutions to their handset processing requirements. Americom Wireless Services, Lutherville, Md., was founded in 1984 and currently supports wireless carriers and manufacturers with its customer management services. A vast array of wireless services and wireless consulting are offered that can extend companies' core competencies and enhance their business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets , while at the same time saving on extensive capital outlay capital outlay See capital expenditure. and internal human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. . CONTACT: Americom Wireless Services Meredith Combs, 410-823-1300 mcombs@americomwireless.com http://wwwamericomwireless.com or McQUERTERGROUP Jane Bryant, 703/714-6950 jane@mcqtr.com http://www.mcqtr.com |
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