American Tank & Fabricating Receives Award From International Software Company for Exceptional Use of Customer Relationship Management Software.

Business Editors/High-Tech Writers

INDIANAPOLIS--(BUSINESS WIRE)--April 25, 2003

Made2Manage Customer Relationship Management Suite Empowers

American Tank's Sales Force With Real-Time Customer Data

Made2Manage Systems Inc. (Nasdaq:MTMS), a leading provider of enterprise software for small and midsize manufacturers and distributors with revenues of less than $250 million, announced today that American Tank & Fabricating, based in Cleveland, Ohio, has received Made2Manage Systems' 2003 Summit Award for Best Use of an Individual Made2Manage Application. American Tank received the award for its work with Made2Manage Customer Relationship Management (M2M(TM) CRM), which the company implemented in January 2002.

The Best Use of an Individual Made2Manage Application award celebrates specific applications within the Made2Manage(R) Enterprise Business System product suite and demonstrates the positive impact they have on the business-critical goals of manufacturing operations. Award recipients show significant business improvements as a result of implementing one of the following Made2Manage applications: Enterprise Resource Planning (M2M ERP), Supply Chain Management (M2M SCM), Customer Relationship Management (M2M CRM), Business Intelligence (M2M BI), Business Collaboration (M2M VIP), or Business-to-Business Enterprise Integration (M2M Link).

"American Tank & Fabricating has been a Made2Manage customer since 2001 and was one of the earliest adopters of the M2M CRM suite," said Dave Wortman, CEO of Made2Manage Systems. "I am pleased to celebrate the result of this forward-thinking decision with the 2003 Summit Awards. The American Tank team had the keen insight to realize how M2M CRM could greatly impact the company's future return on investment in terms of greater productivity, efficiencies, and increased sales opportunities."

According to Christopher Smith, manager of information at American Tank, M2M CRM provides unprecedented visibility of customer data throughout the entire sales cycle and has significantly enhanced the quality of the company's customer relationships. The suite's robust automated tools and knowledgebase make it easy for American Tank's sales representatives to track and archive all customer interactions and respond instantly to customer inquiries.

Smith noted that M2M CRM has significantly reduced the time sales representatives used to spend on the phone or composing e-mails to track down customer information. "Over the past year, we've seen a dramatic reduction in the duplication of effort," Smith said. "Although only a small number of users have been on the system in the past year, we're already seeing a return on investment of 10 to 15 percent in time savings, because less time is spent communicating about order status and the like."

Smith added that M2M CRM supports American Tank's strategy to stay competitive in a sluggish economy by empowering its sales force to take a more proactive approach to managing selling opportunities. "M2M CRM gives us a solid direction and visibility in our sales program that we never had before," Smith said. "Having full visibility of all of our customer interactions helps us to identify the right customers to pursue, and focus on quoting jobs that are in our core competency and will bring the most business into our plant. We couldn't have accomplished this without the tools in M2M CRM."

About American Tank & Fabricating

Founded in 1940, American Tank & Fabricating, based in Cleveland, Ohio, specializes in the largest, most difficult, made-to-order steel fabrication projects. The company manufactures components and parts for pressure vessels, magnesium melting crucibles, and nuclear material handling containers. Using some of the largest and most powerful machinery in the industry, the company also makes precision steel fabricated components that American workers use every day in mining, material handling, heavy construction, and the building of towers and bridges.

About Made2Manage Systems Inc.

Made2Manage Systems delivers a comprehensive, fully integrated enterprise business system designed specifically for the unique needs of small and midsize manufacturers and distributors. The enterprise solution addresses the most critical business processes facing small and midsize manufacturers and distributors, creating a system that requires minimal customization and administration. Utilizing Microsoft technology, the end-to-end solution guarantees Made2Manage customers get their businesses online and working efficiently as quickly as possible, helping them to compete effectively against growing global competition. With more than 25,000 licensed users, Made2Manage works with leading suppliers behind some of the nation's biggest brand names. Visit the Made2Manage Systems Web site at www.made2manage.com. Made2Manage Systems can be reached via e-mail at [e-mail] or by calling [phone].