American Medical Response Protects Health of Customers and Its Business with Salesforce.com.Business Editors/High-Tech Writers SAN FRANCISCO--(BUSINESS WIRE)--Aug. 18, 2003 Major provider of ambulance services signs multi-year contract, easily consolidating information spanning 250 acquisitions to improve business retention and customer service Salesforce.com, the world leader in delivering software-as-service, today announced that American Medical Response American Medical Response, Inc. (AMR) is the largest private ambulance provider in the United States. AMR and EmCare are wholly owned subsidiaries of EMSC L.P., an emergency management company held by the investment firm Onex. AMR is based out of Greenwood Village, Colorado. (AMR (1) (Adaptive Multi-Rate) A variable rate speech codec selected by the 3GPP for the 3G evolution of the GSM cellphone system (WCDMA). Using the Algebraic CELP (ACELP) compression technology, AMR provides toll quality sound at transmission rates from 4.75 to 12. ), a major provider of emergency and non-emergency ambulance services, has standardized its sales, marketing and customer support operations on salesforce.com S3. Signing a multi-year contract for the innovative on-demand service, AMR has successfully implemented Enterprise Edition to provide over 150 users nationwide with single-point access to comprehensive customer information spanning 250 acquisitions and several contract types. Management is also using the powerful, flexible application for forecasting and financial modeling capabilities that further contribute to AMR's success. "With salesforce.com's software-as-service model, we easily were able to consolidate multiple databases and then turn on CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. functionality nationwide for all employees -- at one time with no major IT investment," said Roylene Rhodes, vice president at AMR. "Salesforce.com S3 gives us the flexibility to create the fields we need to monitor and benchmark our business so that, for the first time, we can measure effort and progress on our nationwide initiatives for increased success without the costs of traditional software." Since 1992, AMR has acquired over 250 ambulance services to create a comprehensive emergency and non-emergency transport solution for hospitals, government, and private companies across the country. The company turned to salesforce.com S3 to consolidate the critical customer information from this wide range of acquisitions, as well as standardize company nationwide processes. During a month-long implementation, AMR rapidly customized the flexible on-demand service to support its forecasting processes, financial modeling and business retention initiatives. Crediting salesforce.com S3 for improved visibility into its national business, AMR is now directly extending software-as-service benefits to its customers through a customer self-service portal, an online support channel that is seamlessly integrated with AMR's Web site. "Salesforce.com is entirely focused on CRM success for each of its 7,100 customers -- on their own terms," said Marc Benioff, chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of salesforce.com. "Salesforce.com S3 delivers the flexibility to modify capabilities to match unique business processes, along with the functionality to ensure success without the cost and risk of software deployment. This formula, along with the strong integration capabilities offered by sforce as part of salesforce.com S3, meet the business-critical needs of customers like AMR, and is the key to our profitability and market success." AMR has made process re-engineering a central piece of its CRM initiative. With teams already trained on Miller Heiman's sales process, the company was eager to ensure that process and technology worked seamlessly together to support its goals. Through turnkey integration of salesforce.com with Miller Heiman's sales process, AMR quickly improved its ability to consistently apply Miller Heiman's Conceptual Selling(R) and Strategic Selling(R) methodologies towards winning business. "Salesforce.com and Miller Heiman changed our terminology, the way that we talk together," Rhodes continued. "We have a consistent set of national processes, and the real-time information to make them work as successfully as possible." With more than 7,100 customers and 95,000 subscribers in 110 countries, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com S3 allows the scalable, secure management of sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the salesforce.com client/service application system, allowing it to be easily customized by tools from BEA BEA - Basic programming Environment for interactive-graphical Applications, from Siemens-Nixdorf. (Nasdaq:BEAS), Borland, Microsoft (Nasdaq:MSFT MSFT Microsoft (stock symbol) MSFT Movimento Sociale Fiamma Tricolore (Italy) MSFT Multi-Stage Fitness Test MSFT Master of Science in Family Therapy MSFT Macalester Students for Fair Trade ), and Sun (Nasdaq:SUNW SUNW Sun Microsystems, Inc (former stock symbol; now JAVA) SUNW Stanford University Network Workstation (Sun Microsystems, Inc) ). The new salesforce.com Integration Server powered by TIBCO TIBCO The Information Bus Company (Nasdaq:TIBX TIBX Tibco Software Incorporated (NASDAQ symbol) ), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE NYSE See: New York Stock Exchange :SAP), Oracle (Nasdaq:ORCL ORCL Oracle (stock symbol) ), PeopleSoft (Nasdaq:PSFT PSFT PeopleSoft (stock symbol) PSFT Progressive Saturation Fourier Transform PSFT Prosoft-Technology, Inc ), and Siebel (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ) applications. About salesforce.com Salesforce.com is the world's leader in delivering software-as-service. It offers the award-winning salesforce.com family of on-demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. It has also introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered. Sforce allows business application developers to use the tools that developers already love, combined with Web services provided by sforce, to rapidly build and deploy applications at a substantially lower cost than ever before. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring Red Herring A preliminary registration statement that must be filed with the SEC describing a new issue of stock (IPO) and the prospects of the issuing company. Notes: 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group and InfoWorld's 2001 CRM Technology of the Year. The company has more than 7,100 customers in 110 countries running its services in 10 languages. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia About American Medical Response American Medical Response provides a full range of medical transportation services from basic patient transit to the most advanced emergency care and pre-hospital assistance. It operates emergency (911) response systems in large and small communities across the US. American Medical Response can provide the following health care services: medical transportation and pre-hospital care; mobile health care for on-site industrial health care; helicopter medical transportation service support; partnerships with fixed-wing medical transportation services; critical care transport; disaster response programs; and paramedic par·a·med·ic n. A person who is trained to give emergency medical treatment or assist medical professionals. paramedic and EMT See Efficient markets theory. training programs. The company works with others in health care research and manufacturing to develop new and innovative services like cardiac case management with remote heart monitoring and an improved design for head immobilizers. Salesforce.com is a registered trademark of salesforce.com, Inc., San Francisco, Calif. Other names used may be trademarks of their respective owners. |
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