American Management Association Named to CIO 100.Business/Technology Editors NEW YORK--(BUSINESS WIRE)--Aug. 22, 2000 CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. Magazine Honors AMA (Automatic Message Accounting) The recording and reporting of telephone calls within a telephone system. It includes the calling and called parties and start and stop times of the call. for Utilizing Information Technology to Provide Excellence in Customer Service The American Management Association (AMA) today announced that it has received the CIO-100 award for customer service excellence. AMA was recognized for its superior customer relationship management and ability to leverage technology to provide customer-focused service to its more than 700,000 customers and members that participate in AMA programs each year. AMA was the only management development and membership-based organization honored in the CIO 100. The list was comprised of many world-class companies, including Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , amazon.com, Merrill Lynch Merrill Lynch & Co., Inc. (NYSE: MER TYO: 8675 ), through its subsidiaries and affiliates, provides capital markets services, investment banking and advisory services, wealth management, asset management, insurance, banking and related products and services on a global basis. , Home Depot The Home Depot (NYSE: HD) is an American retailer of home improvement and construction products and services. Headquartered in Vinings, just outside Atlanta in unincorporated Cobb County, Georgia, Home Depot employs more than 355,000 people and operates 2,164 big-box and Dell. "At the American Management Association we leverage technology to deliver the highest level of customer service," said George B. Weathersby, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AMA. "This honor validates our strategy to harness technology to provide innovative customer service solutions, from increased caller responsiveness to our recent introduction of e-learning courses," added Weathersby. The CIO-100 award is presented annually by CIO magazine to the top 100 organizations that leverage the use of information technology. This year, the magazine honored organizations that excel in managing customer relationships to increase market share and build customer loyalty. Honorees also demonstrate innovative and sophisticated customer service that is central to the business. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. AMA CIO Bruce Alper, "We have significantly increased our customer service efficiency and customer satisfaction by utilizing Oracle's Tele-Business (OTB OTB abbr. off-track betting OTB n abbr (US) (= off-track betting) → apuestas hechas fuera del hipódromo OTB n abbr (US) (= off-track betting ) call center management and WEB Based Coming from a Web server. See Web application. E-Commerce systems. Average caller wait times and abandoned call rates have been dramatically reduced and customer interaction processes are managed carefully to assure customer satisfaction while incorporating dynamic sales processes A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. . Integration of the Customer Interaction Center and Web site E-Commerce facilities assures seamless customer service while generating 30 percent more revenues than before. AMA's application of innovative technology enables us to provide the type of cutting-edge customer service expected by one of CIO's top 100 companies." The winners of this year's CIO-100 were selected through a three-step process. First, a panel of nine customer service industry experts carefully reviewed and analyzed the list of applications submitted to the magazine. Next, the experts made recommendations to CIO magazine editors regarding those companies that demonstrated superior customer service/customer relationship management. Finally, a team of 10 CIO magazine editors and writers reviewed both the applications and the expert recommendations and voted on the final 100. Complete results of the CIO 100 are featured in CIO magazine's August 15 issue, available at http://www.cio.com/archive/081500_overview.html About AMA The American Management Association is the world's leading membership-based management development organization. AMA offers a full range of business education and management development programs for individuals and organizations in Europe, the Americas and Asia. Through a variety of seminars and conferences, e-learning, assessments, customized learning solutions, publications and on-line resources, more than 700,000 AMA members and customers a year learn superior business skills and best management practices from a faculty of top practitioners. Those interested in program information or membership can visit the AMA Web site at www.amanet.org. |
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