American Honda Finance Manages Documents Over the Internet Using Reynolds' Customer Advantage System.DAYTON, Ohio--(BUSINESS WIRE)--Sept. 22, 1997-- First Internet-based System for Integrated Document Management and Procurement The Reynolds and Reynolds Company announces that American Honda Finance Corporation is its first customer to be installed on the Customer Advantage System, an Internet-based, interactive document management service that allows users to purchase or requisition A written demand; a formal request or requirement. The formal demand by one government upon another, or by the governor of one state upon the governor of another state, of the surrender of a fugitive from justice. The taking or seizure of property by government. products and services through a web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. interface. American Honda Finance Corporation (AHFC AHFC American Honda Finance Corporation AHFC Adaptive High Frequency Controller ) is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of American Honda Motor Co., Inc. Based in Torrance, Calif., AHFC Vehicle Service Contract Division provides enrolled Honda and Acura dealers with the various business documents needed for processing service contract business. "The Reynolds Customer Advantage system is one of many AHFC initiatives to improve service to Honda and Acura dealerships. We have established goals to improve effectiveness, streamline processes and increase productivity with just-in-time inventories and targeted cost reductions," said Ed Taylor, AHFC senior vice president. Adding that the system implementation was very smooth, Taylor said, "We needed to improve the accuracy and turnaround time (1) In batch processing, the time it takes to receive finished reports after submission of documents or files for processing. In an online environment, turnaround time is the same as response time. for document inventory, which we are able to do with Customer Advantage. The new system cut ordering time by 50 percent and allows one person to manage the entire process where it took three before. It's been a success from day one. With just a few hours of training we were up and running the same day and Customer Advantage has been 100 percent accurate with no complaints. The system certainly makes it easy to do business with Reynolds and Reynolds." With easy access via the Internet, Customer Advantage links AHFC to Reynolds' network of service centers, quickly expediting purchasing and resulting in faster, more accurate fulfillment. At any time, AHFC corporate end-users can view and search a personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. , customer-specific electronic catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. . Then, through a single data entry, the user quickly executes a requisition to obtain the chosen documents. Customer Advantage also provides the ability to track requisitions and check order status. "The personalized Customer Advantage system delivers a powerful, easy-to-use solution to our customers. Its technology expedites ordering, reduces administrative costs administrative costs, n.pl the overhead expenses incurred in the operation of a dental benefits program, excluding costs of dental services provided. , increases operational efficiencies, and gives customers a higher level of control over their document inventory," said Scott Collins, Reynolds vice president, customer solutions, Business Systems Division. Customer Advantage is the newest capability of the Reynolds Advantage Network (RAN), the technology infrastructure that provides document management solutions to customers. Elements of RAN include document analysis, forms management, production systems for printing material, digital printing, literature fulfillment and records retention, electronic cataloguing, and customer information systems. Reynolds and Reynolds, headquartered in Dayton, Ohio Dayton is a city in southwestern Ohio, United States. It is the county seat and largest city of Montgomery County. As of the 2005 census estimate, the population of Dayton was 158,873. , is a leading provider of integrated information management systems and related value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. to automotive, healthcare and general business markets. The company has reported revenues of over $1.3 billion for the 12 months ended June 30, 1997. For more information on Reynolds and Reynolds, visit the company's World Wide Web site on http://www.reyrey.com, or call The Reynolds and Reynolds Information Hotline at 1-888-4REYREY. CONTACT: Reynolds and Reynolds, Dayton Ann Slakter, 937/485-4214 ann_slakter@reyrey.com or Maury Williams, 937/485-4212 maury_williams@reyrey.com |
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