American Express Provides Additional Emergency Financial and Travel Services for Customers Affected by Crisis; Travel Office Network Open Through Weekend in Major U.S. and European Cities.

Business Editors

NEW YORK--(BUSINESS WIRE)--Sept. 15, 2001

To assist its customers affected by this week's catastrophic events, American Express today announced:

-- American Express Travel Service Offices in 12 major U.S. cities and 23
offices in major European cities are open all day Saturday and Sunday to help
stranded travelers and other customers with a wide range of emergency services.


-- Additional service people and other resources have been mobilized to provide
customers with emergency services, including emergency funds (Travelers Cheques
and cash) and emergency travel services both at American Express Travel Service
Offices and at the company's key customer service centers.

-- Late payment fees are currently being waived for Cardmembers affected by
this week's postal delivery delays.

-- Cash advance and credit limits are being increased, as appropriate, to
assist affected Cardmembers during this period.

-- The company's website, americanexpress.com, continues to provide Cardmembers
with information on the status of their accounts.

To find information about the American Express extended travel office hours and locations and for emergency travel assistance, call 1-800-264-2131.

For Card questions including billing and credit limit concerns, Cardmembers can call the toll free number on the back of their American Express Cards or go online to americanexpress.com.